SIMONE TYSON
Charlotte,NC
Summary
Delivered exceptional customer service in high-volume call center environment, managing inbound and outbound communications across collections, billing, account servicing, and sales.
Overview
4
4
years of professional experience
Work History
3rd Key Manager
Jako Enterprises, Charlotte, NC
09.2024 - 07.2026
- Managed daily floor operations and supported the team in meeting daily performance goals
- Completed assigned tasks and kept operations running smoothly throughout each shift
- Trained and mentored staff on sales techniques and product knowledge to enhance service quality.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and minimize shortages.
- Resolved customer complaints effectively, fostering a positive shopping experience and building loyalty.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Sales Lead
American Eagle Outfitters, Inc
07.2022 - 08.2024
- Led sales team to exceed monthly targets through strategic planning and staff motivation.
- Analyzed sales data to identify trends, driving inventory decisions and promotions.
- Empowered sales team with data-driven insights, facilitating informed decision-making.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales Associate
Pacsun
01.2022 - 07.2022
- Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Handled cash register operations with accuracy, ensuring efficient transactions and balanced till at end of shifts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Olympic High School
Charlotte, NC06.2025
Skills
- Team management
- Task delegation
- Cash handling accuracy
- Loss prevention
- Customer service
- Strong leadership
- Bank deposits
- Sales quotas
- Sales floor organization
- Multitasking
- Analytical thinking
- Decision-making
- Verbal and written communication
- Cross-functional teamwork
Timeline
3rd Key Manager
Jako Enterprises, Charlotte, NC
09.2024 - 07.2026
Sales Lead
American Eagle Outfitters, Inc
07.2022 - 08.2024
Sales Associate
Pacsun
01.2022 - 07.2022
High School Diploma -
Olympic High School