Simone Williams
Savannah,GA
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
Source Point
01.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provides high level, quality service, closely aligned with sales, to enable sales growth
- Utilize multiple (sometimes complex) systems, programs, and monitors in order to research information
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
Work at Home Customer Service Representative
Brasseler USA
04.2018 - 01.2021
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Derst Baking Company
07.2017 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Bachelor of Science - Sociology
Georgia Southern University
Savannah Georgia 04.2026
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Strategic sales knowledge
- Training development aptitude
- Creative problem solving
- Ability to work independently
- Professional telephone demeanor
- Technical Support
- Strong communication skills
- Administrative support
- Multi-line phone talent
- Sales expertise
Timeline
Remote Customer Service Representative
Source Point
01.2021 - Current
Work at Home Customer Service Representative
Brasseler USA
04.2018 - 01.2021
Customer Service Representative
Derst Baking Company
07.2017 - 03.2018
Bachelor of Science - Sociology
Georgia Southern University