Simone Wright
Covington,GA
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
4
4
years of professional experience
Work History
Host
Longhorn
Conyers, Georgia
10.2024 - Current
- Greeted guests warmly and ensured a pleasant dining experience.
- Managed reservations and organized seating arrangements efficiently.
- Assisted servers by providing menus and taking initial drink orders.
- Answered phone calls and handled customer inquiries professionally.
- Trained new hosts on customer service standards and procedures.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
Customer Care Associate
Whataburger
Conyers, Georgia
10.2023 - 10.2024
- Maintained cleanliness and organization of the dining area during service hours.
- Handled cash transactions and balanced cash register at the end of shifts.
- Provided menu information and recommendations to enhance customer experience.
- Resolved customer issues swiftly to maintain a positive dining environment.
- Supported training of new staff on operational procedures and customer service standards.
- Operated kitchen equipment, ensuring proper usage and safety protocols.
- Greeted customers and took their orders in a friendly and efficient manner.
Associate
Marcos Pizza
Covington, GA
11.2022 - 07.2023
- Greeted customer upon entry to the store.
- Took order via phone and in person.
- Prepared orders for pick up or delivery
- Kept Supplies stocked.
- Kept dining area clean and presentable.
- Organized freezer and refrigerator
- Worked well with team members and management
- Answered customer questions and provided store information.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Newton County High School
Covington, GA05-2025
Fort Valley State University
Fort Valley, GA05-2026
Skills
- Sales Expertise
- Stocking and Replenishing
- Time Management
- Customer Engagement
- Oral Communication
- Issue Resolution
- Computer Skills
- Reliable and Punctual
- Cash Handling
- Decision-Making
- MS Office
- Workplace Safety
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Girl Scouts of Greater Atlanta Top
- NHS National Honor Society
Timeline
Host
Longhorn
10.2024 - Current
Customer Care Associate
Whataburger
10.2023 - 10.2024
Associate
Marcos Pizza
11.2022 - 07.2023
High School Diploma -
Newton County High School
Fort Valley State University