Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Simran Arora

Fresno,California

Summary

Results-driven professional with over 3 years of management experience in high-volume, client-facing roles. Proven ability to build and maintain strategic business relationships, manage risk, and deliver operational excellence. Adept at identifying client needs, aligning solutions, and navigating complex business environments. Seeking to leverage strong communication, business acumen, and credit understanding as a Business Relationship Manager.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Area Manager L5

Amazon Fulfillment FAT1
09.2023 - 02.2025
  • Senior Stow Manager overseeing a team of 100+ associates, ensuring consistent achievement of customer service goals
  • Led safety, quality, and cost control initiatives, driving a 70% increase in production efficiency in stow
  • Collaborated with safety and operations managers on daily audits, resulting in continuous improvements to operational standards
  • Managed Time of Task (TOT) performance, implementing daily check-ins before and after breaks to reduce inferred time by 7%

Area Manager L4

Amazon Fulfillment ONT6
01.2022 - 08.2023
  • Spearheaded the 'Scrubbed Zone' initiative, successfully reducing the SLI percentage from 10% to 4% within a two-month period
  • Empowered a select group of associates with the responsibility to clean and prepare their respective departments, fostering a sense of ownership and accountability
  • Strengthened leader-associate relations through the Scrubbed Zone project, resulting in a Leadership Index increase to over 90% for all ONT6 Managers
  • Led Excel and Resume workshops for Tier 1 associates to facilitate career reflection and support their professional development

Assistant Intern Office Manager

Wings Etc. Grill & Pub
12.2019 - 01.2020
  • Assisted the Office Manager in Verifying work schedules for around 150 employees, making sure there are no errors, and all shifts are promptly covered according to the business needs
  • Aided the Office Manager in reconciling bank statements and mapping with the QuickBooks software to make sure there no invalid entries and all data is entered correctly
  • Helped the Company Marketing Manager in creating and posting marketing advertisements for social media platforms which includes Facebook, Instagram etc
  • Abetted the Company District Manager in Weekly Manager Meetings by collecting meeting minutes and organizing follow up paperwork for managers

Liquor store supervisor

Liquor Boutique
05.2017 - 11.2017
  • Cultivated professional relationships with customers and vendors, leading to a 100% return rate, while overseeing product forecasting, replenishment, cash sales, and error-free bookkeeping
  • Led and trained staff in product knowledge and customer service, ensuring high performance

Education

Master of Business Administration - Management

California Baptist University
Riverside, CA
12.2021

Skills

  • Fluent in English
  • Fluent in Hindi
  • Fluent in Punjabi
  • Proficient in Microsoft Word
  • Proficient in Power Point
  • Proficient in Excel
  • Operations
  • Performance management
  • Recruitment and hiring

Certification


Six Sigma Yellow Belt Certified - Amazon

(ONT6, CA , April 2023)


Dispatch & Freight Brokerage Certified - ITS Dispatch

(Toronto Canada, March 2025)

Timeline

Area Manager L5

Amazon Fulfillment FAT1
09.2023 - 02.2025

Area Manager L4

Amazon Fulfillment ONT6
01.2022 - 08.2023

Assistant Intern Office Manager

Wings Etc. Grill & Pub
12.2019 - 01.2020

Liquor store supervisor

Liquor Boutique
05.2017 - 11.2017

Master of Business Administration - Management

California Baptist University

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Simran Arora