Simranjit Kaur
Summary
Motivated public safety professional with a strong background in emergency management and risk assessment. Currently pursuing a degree in Public Safety Management - Criminal Justice, set to graduate in May 2025. Proficient in emergency response, crisis management, incident reporting, conflict resolution, and safety compliance. Demonstrated expertise in analyzing threats, implementing effective safety solutions, and leading teams in high-pressure environments. Exceptional communication skills and problem-solving abilities, always prioritizing public safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Expert Coordinator
Aspen Dental
03.2023 - Current
- Ensure compliance with patient intake protocols by verifying benefits, processing referrals, and securing insurance authorizations to support efficient emergency response planning.
- Manage front-desk operations, oversee access control, visitor management, and procedural enforcement to maintain a secure and orderly environment.
- Handle financial transactions with accuracy, ensuring secure payment processing and data integrity, aligning with principles of fraud prevention and risk management in public safety operations.
Dance Instructor
RJ Bhangra Academy
11.2021 - Current
- Prepare students for special events and competitions through structured training and advanced techniques.
- Enhance skill development by demonstrating steps in multiple ways and provide personalized coaching.
- Maintain an engaging and energetic class environment, fostering confidence, discipline, and teamwork.
- Also developed a comprehensive emergency management plan for the academy through my capstone project, ensuring student and staff safety during classes and events.
Medical Receptionist - Punjabi/English to Hindi and Hindi to English Translator
Windrose Health Network
02.2022 - 01.2023
- Assisted diverse populations by resolving billing and scheduling issues, ensuring efficient coordination in high-demand environments.
- Facilitated clear communication between providers and patients by interpreting in Punjabi and Hindi, enhancing accessibility and trust.
- Managed patient data securely, verifying insurance details and maintaining accurate records to uphold compliance and risk management standards.
- Provided additional support to patients with limitations, ensuring equitable access to healthcare services.
Customer Service Associate
Walgreens
10.2020 - 04.2021
- Educated customers on promotions and product options, ensuring informed purchasing decisions.
- Assessed customer needs through active engagement, providing tailored solutions and recommendations.
- Delivered exceptional customer service, promptly addressing inquiries and ensuring efficient problem resolution.
Education
Bachelor's Degree - Public Safety Management - Criminal Justice
Indiana University
Indianapolis, IN05.2025
Associates Degree - Criminal Justice
Ivy Tech Community College
Indianapolis, IN12.2023
High School Diploma -
Olentangy Berlin High School
Berlin, OH05.2020
Skills
- Risk Management Awareness
- Crisis Response Planning
- Conflict Resolution Expertise
- HIPAA Compliance Expertise
- Data Management & Security
Certification
- IS-00100.c: Introduction to Incident Command System (ICS-100)
Date Completed: 4/9/2024 - IS-00700.b: An Introduction to the National Incident Management System
Date Completed: 4/9/2024 - IS-00317.a: Introduction to Community Emergency Response Team (CERTs)
Date Completed: 5/3/2024 - IS-00120.c: An Introduction to Exercises
Date Completed: 12/11/2024 - IS-00200.c: Basic Incident Command System for Initial Response (ICS-200)
Date Completed: 3/20/2025 - IS-00800.d: National Response Framework, An Introduction
Date Completed: 3/20/2025
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Patient Expert Coordinator
Aspen Dental
03.2023 - Current
Medical Receptionist - Punjabi/English to Hindi and Hindi to English Translator
Windrose Health Network
02.2022 - 01.2023
Dance Instructor
RJ Bhangra Academy
11.2021 - Current
Customer Service Associate
Walgreens
10.2020 - 04.2021
Bachelor's Degree - Public Safety Management - Criminal Justice
Indiana University
Associates Degree - Criminal Justice
Ivy Tech Community College
High School Diploma -
Olentangy Berlin High School