Simranpreet Kaur
Modesto,CA
Summary
2 years of successful experience in dedicated customer service and retail management,delivering exceptional service and driving sales in dynamic retail environments.Proven ability to manage customer inquiries,resolve issues efficiently and foster positive customer relationships.Skilled for strong communication skills,proactive approach to problem solving and committed to enhance overall customer experience
Overview
2
2
years of professional experience
Work History
Supervisor
Tim Horton's
NORTH VANCOUVER, VANCOUVER
08.2022 - 07.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction..
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Cashier
Safeway
KITSILANO, VANCOUVER
01.2023 - 06.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
Sales Associate
Aldo Outlet
Richmond, VANCOUVER
01.2022 - 01.2023
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed returned merchandise according to company policies.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
Education
Bachelor of Business Administration -
Modesto Junior College
Modesto, CA09-2024
Associate of Arts - Business
CAPILANO UNIVERSITY
VANCOUVER,CA05-2024
Skills
- Microsoft office
- Strategic Planning
- Inventory Control
- customer service
- Operations Management
- problem solving
- Goal-Oriented
- Complex Problem-Solving
- Training and mentoring
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Full Professional
Timeline
Cashier
Safeway
01.2023 - 06.2024
Supervisor
Tim Horton's
08.2022 - 07.2024
Sales Associate
Aldo Outlet
01.2022 - 01.2023
Bachelor of Business Administration -
Modesto Junior College
Associate of Arts - Business
CAPILANO UNIVERSITY