Sina Azarian
Vinita,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowes Home Improvment
Grove, Oklahoma
12.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assistant Manager
J & S Construction LLC
Vinita, Oklahoma
06.2022 - 11.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Manager
Liliom Green House
TBZ, Oklahoma
01.2014 - 01.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
Associate of Science - Business Administration
Northeastern Oklahoma A&M College
Miami, OK12-2024
Master of Science - Biochimistry
TBZ University
Tabriz01.2017
Bachelor of Science - Microbiologhy
TBZ University
Tabriz01.2014
Skills
- Data Collection
- Consultative Sales
- Paperwork Processing
- Product Knowledge
- Data Entry
- Customer Relationship Management (CRM)
- Technical Support
- Researching
- Staff Training
- Microsoft Outlook
- Computer Proficiency
- Problem-solving abilities
- Customer Service
- Retail Marketing
Certification
- Member of Physiology Association.
- Teaching experience at the university.
Languages
English
Full Professional
Turkish
Native/ Bilingual
Persian
Full Professional
Timeline
Customer Service Representative
Lowes Home Improvment
12.2022 - Current
Assistant Manager
J & S Construction LLC
06.2022 - 11.2022
Manager
Liliom Green House
01.2014 - 01.2022
Associate of Science - Business Administration
Northeastern Oklahoma A&M College
Master of Science - Biochimistry
TBZ University
Bachelor of Science - Microbiologhy
TBZ University
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