Sina Hassanabadi
Summary
Proven Insurance Agent at Bankers Life Insurance, adept in client relations and critical thinking, enhanced customer satisfaction through personalized solutions. Leveraged professionalism and ethics to foster trust, achieving regional sales goals. Excelled in customer service and administrative functions, significantly contributing to team success and client loyalty.
Overview
15
15
years of professional experience
Work History
Insurance Agent
Bankers Life Insurance
Melbourne, FL
05.2021 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Utilized CRM software to manage client relationships.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
- Designed presentations and marketing materials to promote insurance products.
Assistant Manager
CFA Istanbul Tehran
Tehran, Iran
01.2015 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant
Ara International Holding, Co.
Tehran, Iran
01.2009 - 12.2014
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Education
High School Diploma -
Jebelli
Tehran, IranSkills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client Relations
- Client needs analysis
- Critical Thinking
- Data Entry
- Customer Complaint Resolution
- Customer Engagement
- Administrative Functions
Languages
Persian
Native or Bilingual
Timeline
Insurance Agent
Bankers Life Insurance
05.2021 - Current
Assistant Manager
CFA Istanbul Tehran
01.2015 - 12.2019
Assistant
Ara International Holding, Co.
01.2009 - 12.2014
High School Diploma -
Jebelli