Sinai Morales
Thornton,CO
Summary
Dedicated office manager, with years of experience in customer service and employee training. Great at being organize and muti-tasking. Calm under pressure and great at problem solving. Here to do my job meet goals and make your job easier and I can make you laugh.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Multi-Office Manager
Fred Loya Insurance Company
Longmont, CO
02.2023 - Current
- Developed and implemented office procedures to improve productivity and streamline processes.
- Trained new staff on office protocols.
- Conducted regular audits of office systems to ensure compliance with industry standards and regulations.
- Handle sensitive information, maintaining confidentiality of personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Processed auto claims by gathering relevant information and assessing damages.
- Communicated with policyholders to explain claim procedures and answer inquiries.
- Collaborated with internal teams to expedite claim resolutions and enhance customer satisfaction.
- Trained new representatives on claims processes, software tools, and customer service best practices.
Single Office Manager
Fred Loya Insurance
Boulder, CO
10.2021 - 02.2023
- Provided guidance on auto insurance coverage options to clients, ensuring informed decision-making.
- Met sales goals and office productivity numbers while maintaining a low loss ratio.
- Conducted auto inspections and wrote auto estimates.
- Assisted clients with questions concerns and any complaints regarding their auto policy or claim.
Customer Service Representative
Fred Loya Insurance
Longmont, CO
04.2021 - 10.2021
- Made phone calls to customers regarding payments, quotes,missing information.
- Conducting auto collision inspections
- Helped customers in office with policy changes.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Manager
McDonald's
Frederick, CO
03.2020 - 04.2021
- Balanced labor needs with customer demand.
- Monitored cash handling procedures closely to prevent theft or discrepancies
- Made station schedules on where staff would be for the shift.
- Trained new employees
Crew Member
McDonald's
Brighton, CO
07.2018 - 03.2020
- Operated kitchen equipment.
- Assisted in training new crew members on cooking and safety/Health protocols.
- Greeted customers promptly and took orders.
Education
High School Diploma -
Frederick Highschool
Frederick, COSkills
- Customer service
- Office management
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Inventory control
- Employee supervision
- Employee training
- Training and coaching
- Multitasking and organization
- Problem-solving abilities
- Reliability
Certification
- Personal lines producer License (selling personal auto insurance)
- Certified to wite auto collision estimates
-one week course, 3months training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Multi-Office Manager
Fred Loya Insurance Company
02.2023 - Current
Single Office Manager
Fred Loya Insurance
10.2021 - 02.2023
Customer Service Representative
Fred Loya Insurance
04.2021 - 10.2021
Manager
McDonald's
03.2020 - 04.2021
Crew Member
McDonald's
07.2018 - 03.2020
High School Diploma -
Frederick Highschool