Stephanie Sousa

• Continue in an operational leadership role following acquisition continuing prior COO responsibilities within a large, corporate-backed environment
• Oversee multiple office locations, ensuring alignment across clinical and administrative teams and consistency in operational execution
• Partnered with Regional Vice President in performance management, planning, and executing organizational priorities
• Translate corporate strategy and metrics into actionable plans at the local level, improving efficiency, patient flow, and financial outcomes
• Utilized enterprise reporting tools and KPIs to track performance, identify trends, and address operational gaps and risks
• Facilitated communication between corporate leadership and local teams, ensuring clarity of priorities and alignment across functions
• Maintain organizational cadence through structured leadership meetings
• Lead and support recruitment and onboarding

• Acted as strategic thought partner to ownership, shaping organizational direction and translating vision into executable priorities that align with overall goals
• Led operations across a multi-location platform, aligning clinical and administrative teams to support growth, efficiency, and high-quality patient care
• Identified and addressed operational gaps, risks, and inefficiencies, implementing solutions to optimize performance and drive operational excellence
• Designed workflows, systems, and standard operating procedures to improve scalability, consistency, and organizational effectiveness
• Led high-impact, cross-functional initiatives, ensuring alignment of resources with ownership's priorities
• Directed end-to-end development of new office, including site selection, real estate acquisition, buildout, staffing, and launch
• Evaluated and executed expansion opportunities, purchasing buildings and integrating new locations into operations to enhance organizational footprint
• Partnered with clinical leadership to ensure consistency in care delivery, compliance, and operational excellence
• Built and led high-performing teams, overseeing recruitment, onboarding, and development of surgeons and staff
• Drove executive communication, including development of presentations, reporting, and strategic messaging across the organization
• Collaborated with finance and HR on resource planning, workforce strategy, and organizational development
• Built and maintained strong professional relationships with referring dentists and dental practices to support consistent patient referral flow and long-term partnership growth
• Developed and sustained trust-based relationships with dental office staff and providers through consistent engagement, responsiveness, and collaborative problem-solving
• Strengthened referral network stability by proactively addressing concerns, improving communication pathways, and reinforcing positive partner experiences
• Represented the organization in external professional interactions, fostering strong interpersonal relationships that supported reputation, patient volume growth, and market presence

Acquisition & Transition Leadership:

• Contributed significantly to the transition from privately held practice to acquisition by a larger corporate organization
• Identified risks and opportunities during the transition, helping guide integration planning and execution
• Supported due diligence by explaining reporting structures and operational contributors to financial outcomes
• Provided operational insight into financial projections, validating assumptions and ensuring alignment with real-world performance drivers
• Facilitated communication between internal and external teams to maintain organizational continuity

• Coordinated treatment plans with oral surgeons to ensure alignment on patient care goals.
• Coordinated referrals for additional services to facilitate comprehensive patient care.
• Communicated with insurance providers to verify coverage for surgical procedures.
• Managed patient records while ensuring confidentiality and compliance with regulations.
• Scheduled patient appointments and ensured timely follow-up communications.