Sindia Rivera Correa

• Greeted patients and visitors with a friendly demeanor at the front desk.
• Managed incoming calls and directed inquiries to appropriate staff members.
• Scheduled appointments using electronic health record systems efficiently.
• Collected patient information and verified insurance details accurately.
• Maintained cleanliness and organization of the reception area consistently.
• Assisted patients with forms and provided necessary information about services.
• Coordinated communication between medical staff and patients effectively.
• Greeted customers warmly and made them feel welcome.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Updated and maintained office policies and procedures.

• Assisted customers in selecting furniture to meet their needs and preferences.
• Provided product knowledge to enhance customer purchasing decisions and satisfaction.
• Collaborated with team members to maintain a clean and organized showroom environment.
• Conducted follow-ups with customers to ensure satisfaction after purchase.
• Demonstrated furniture features and benefits during in-store presentations.
• Engaged with customers through active listening to address inquiries and concerns.
• Analyzed customer needs and identified solutions to meet their requirements.
• Provided detailed product information to customers, including features, prices, and availability.
• Performed cold calls to prospective customers to introduce company offerings.
• Listened to customers to understand needs and refer to optimal services.
• Greeted incoming customers and provided expert sales and service to drive revenue.
• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
• Handled credit and debit card payment processing to complete purchasing experience.
• Operated register, handled cash and processed credit card transactions.
• Generated daily reports on sales activities for management review.

• Assisted in managing daily operations and team workflows.
• Coordinated staff schedules to ensure adequate coverage and service quality.
• Trained new employees on company policies and customer service standards.
• Handled customer inquiries and resolved issues efficiently and professionally.
• Managed customer service inquiries and complaints in a timely manner.
• Driving customer growth through appropriate channels (web, partner stores, walk ins)
• Listening, identifying, and fulfilling all customer needs in a timely manner
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process
• Closing the sales cycle by converting applications that include in-store and web orders
• Working as a cooperative team member with Acima partner stores in all operations aspects
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance

• Facilitated communication between patients and healthcare providers.
• Resolved patient inquiries regarding insurance and billing issues.
• Coordinated care plans with multidisciplinary teams for patient needs.
• Educated patients on available healthcare services and resources.
• Provided emotional support to patients during challenging health situations.

• Provided outreach services to patients, effectively utilizing strong interpersonal skills to educate about

InnovaCare clinics and available services.

• Reached out to and received calls from established and perspective patients to schedule appointments.

• Supported organizational efforts to drive patient experience and loyalty initiatives.

• Arranged transportation and referred patients to carriers if needed to assist in travel requirements.

• Assisted customers with product selection and provided personalized recommendations.
• Maintained organized and visually appealing merchandise displays on the sales floor.
• Processed transactions accurately using point-of-sale systems and handled cash management.
• Responded to customer inquiries and resolved issues in a timely manner.
• Collaborated with team members to achieve daily sales goals and enhance customer experience.
• Trained new associates on store policies, procedures, and customer service standards.
• Participated in promotional events to drive foot traffic and engage with customers effectively.
• Helped customers find specific products, answered questions, and offered product advice.