A results-driven and detail-oriented Claims and Finance Specialist with over 10 years of diverse experience across claims management, financial reconciliation, customer service, insurance, and team leadership. Adept at identifying and resolving complex issues with a proactive approach, consistently exceeding performance goals. Proven ability to manage multiple responsibilities, enhance operational efficiency, and build strong client and vendor relationships. Expertise includes claims handling, skip tracing, repossession processes, and insurance auto auction software. Strong background in leadership, process improvement, and business development. Licensed insurance agent and notary with a track record of increasing business revenue and customer retention.