Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sindy Mendoza

Houston,TX

Summary

Dynamic Insurance Agent with Texas South Star Ins, recognized for enhancing client retention through exceptional customer service and effective communication. Expert in policy writing and negotiation, successfully expanded the client base by generating referrals and conducting thorough policy reviews, ensuring comprehensive coverage and client satisfaction.

Overview

8
8
years of professional experience

Work History

Insurance Agent

Texas South Star Ins
Houston, TX
08.2017 - 03.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.

Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

Education

Bellaire High School
Houston, TX
05.2017

Skills

  • Customer service
  • Professionalism and ethics
  • Quotes and sales
  • Client retention
  • Policy writing
  • Negotiation
  • Marketing strategies
  • Policy adjustment
  • Policy Knowledge
  • New agent training
  • Customer referrals
  • Insurance practices
  • Billing inquiries
  • Call center customer service
  • Form completion and submission
  • Underwriter collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Insurance Agent

Texas South Star Ins
08.2017 - 03.2025

Bellaire High School