SINNA WILLIAMS-BAILEY
Park Heights,MD
Summary
Dedicated Administrative Assistant known for significantly improving customer experience and optimizing data management at Priority One Staffing. Achieved a remarkable 90% reduction in complaint calls through exceptional attention to detail and effective verbal communication. Proficient in Advanced MS Office Suite and committed to delivering professional and courteous service.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Priority One Staffing
Towson, MD
05.2022 - 09.2023
- Maintain compliance and protocols when handling and organizing customer data
- Tracked expenses and documented records to improve customer experience
- Developed and continuously improved digital filing and document management protocols
- Organized and maintained filing and document management systems by coordinating files
- Keyed in customer contacts and coding to apply payments in company databases
Administrative Assistant
Bill Kidds Toyota
Cockeysville, MD
07.2022 - 03.2023
- Maintain compliance and protocols for customers and office records
- Complete quarterly audits to ensure organized office function and finances
- Updated customer's financial information to promote accurate record keeping
- Input of vehicle information into company software
- Communication and service to vendors for customer products
- Oversaw company database and verified accurate updates and proper file management
- Perform account reconciliations as needed for the company
- Prepare and issue invoices, follow up on all late invoices and peruse them in a friendly and urgent manner
- Communicated with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Greeted customers and determines the nature of their visit
- Directed customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer
- Worked effectively with customers, vendors and employees while handling multiple tasks simultaneously
Associate & Cashier
Giant Supermarket
Baltimore, MD
07.2021 - 12.2021
- Operated a cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Trained new team members in cash register operation, stock procedures and customer services
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Helped with purchases, locating items and signing up for rewards programs
- Learned roles of other departments to provide coverage and keep store operational
- Tracked company inventories, moved excess stock, and arranged products to improve sales
Intake Specialist
Saiontz & Kirk Law Firm
Baltimore, MD
07.2019 - 04.2021
- Collect, examine, and organize legal documents for attorney to review and case preparation
- Set up and activated customer accounts to maintain QA satisfaction
- Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls
- Helped customers find specific products, answered questions and offered product advice
- Maintaining and completing high customer call volumes daily, exceeding minimum goal for weekly call intake
- Excellent phone and email manners, providing customers with flawless communications
Education
Baltimore City Community College
Baltimore, MD12.2024
High School Diploma -
Forest Park High School
Baltimore, MD06.1992
Skills
- Advanced MS Office Suite Knowledge
- PC Proficient
- Records Management Systems
- Verbal and Written Communication
- Meticulous Attention to Detail
- Professional and Courteous
- Ease with Computers and Technology
Timeline
Administrative Assistant
Bill Kidds Toyota
07.2022 - 03.2023
Administrative Assistant
Priority One Staffing
05.2022 - 09.2023
Associate & Cashier
Giant Supermarket
07.2021 - 12.2021
Intake Specialist
Saiontz & Kirk Law Firm
07.2019 - 04.2021
Baltimore City Community College
High School Diploma -
Forest Park High School