Sinthia Lamarque
Customer Service Specialist
Austin,TX
Summary
Years of excellent communication with clients and management by providing dedicated customer service. Attention to detail by accommodating to customer wants and needs with superb people skills. Accomplished in providing unsurpassed support to demanding customers and working in a face paced environment.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Customer Service Specialist
Calvin's Fine Jewelry
Austin, TX
11.2016 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Engaging and strong communication skills
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Worked with sales managers to drive and monitor sales prospecting.
- Knowledge of gemstones including identification, chemical components, and historical background.
Salon Coordinator
Dessange Paris 3801, Capitol of TX Hwy
01.2013 - 11.2016
- Answered phones, as well as booking and confirming appointments
- Greeted clients upon arriving and leaving
- Handled cash and credit cards transactions, as well as bank deposits
- Administered daily/weekly/monthly budget and sales reports
- Attended all trainings and products knowledge classes
- Maintained salons appearance on a daily basis
Salon Coordinator
Salon Muse 1013 W Lynn
01.2007 - 01.2013
- Greeted clients upon arrival and leaving
- Answered phones as well as booking and confirming appointments
- Handled cash and credit card transactions
- Maintained salon’s appearance on a daily basis
Education
Esthetician License -
Avenue Five Institute
Phlebotomy Technician Certification -
No Degree - AJP Certification
GIA-Gemological Institute
Austin, TX 12.2016 - 12.2016
Skills
Sales
Inventory control
Relationship/team building
Customer service
Shipping & logistic
Proficient in Windows/Mac/Excell/Swim/Millenium/STX/Google Workspace
Timeline
No Degree - AJP Certification
GIA-Gemological Institute
12.2016 - 12.2016
Customer Service Specialist
Calvin's Fine Jewelry
11.2016 - Current
Salon Coordinator
Dessange Paris 3801, Capitol of TX Hwy
01.2013 - 11.2016
Salon Coordinator
Salon Muse 1013 W Lynn
01.2007 - 01.2013
Esthetician License -
Avenue Five Institute