Sintia Silva
Everett,MA
Summary
Dedicated Constituent Services Representative with expertise in addressing constituent inquiries and resolving concerns. Leverages strong communication and problem-solving skills to enhance interactions between constituents and representatives. Committed to fostering positive relationships and driving satisfaction through effective public service.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Constituent Service Representative
Everett City Hall
Everett, MA
06.2021 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Addressed customer complaints professionally, identifying solutions that strengthened customer loyalty
- Handled high volume of incoming calls and emails, achieving response time goals to enhance customer engagement
Hospital Operator
Tufts Medical Center
Boston, MA
- Current
- Managed high volume of inbound customer calls, ensuring timely responses to patient inquiries and concerns
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing accurate product information to enhance patient satisfaction
- Handled critical situations in hospital, ensuring steady and effective responses.
Medical Assistant
Steward Medical Group
Newton, MA
- Current
- Collected and recorded vital signs for health evaluation
- Conducted EKG tests to assess heart activity
- Conducted diabetes A1C testing to evaluate patient glucose control and guide management plans
- PT/INR testing finger stick
- Collected throat swab samples for influenza testing
- Flu testing throat swab
- Administered immunization injections to enhance patient protection against vaccine-preventable diseases
- Utilized Spanish language skills to assist patients
Education
High school or equivalent -
Fenway high school
Boston, MA 09.1997 - 06.2000
Medical Assisting (Certification) -
Bryman Institute
Boston, MASkills
- Customer service
- Call center operations
- Bilingual
- Payment Processing
- Clerical support
- Receptionist
- Medical Scheduling
- Medical Records
- EMR
- Epic
- Documentation review
- Computer proficiency
- Typing
- Transaction Management
- Medical Terminology
- Customer service
Certification
- Certified Medical Assistant (CMA)
- Certified Clinical Medical Assistant (CCMA)
Timeline
Constituent Service Representative
Everett City Hall
06.2021 - Current
High school or equivalent -
Fenway high school
09.1997 - 06.2000
Medical Assistant
Steward Medical Group
- Current
Hospital Operator
Tufts Medical Center
- Current
Medical Assisting (Certification) -
Bryman Institute