Sintya Nolazco
Bellevue,NE
Summary
Professional coordinator with strong background in managing, surgical scheduling and ensuring seamless operations. Skilled in patient communication, time management, and coordinating with medical staff. Known for reliability, adaptability, and achieving results through effective team collaboration. Strong focus on meeting changing demands while maintaining high standards.
Outgoing and organized with talent for managing multiple tasks effectively. Understanding of medical terminology and patient confidentiality, combined with strong scheduling and coordination skills. Aim to streamline operations and enhance patient satisfaction through efficient scheduling.
Overview
13
13
years of professional experience
Work History
Surgery Scheduling Coordinator & Support Assistant
Childrens Nebraska
11.2023 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Ensured accuracy in medical records by diligently updating and maintaining patient information.
- Streamlined communication between patients, families, and healthcare providers for a better overall experience.
- Assisted in implementing new policies or procedures, helping to ensure a smooth transition and minimizing disruption to patient care.
- Contributed to a positive work environment by promoting open communication channels between colleagues across various departments.
- Answered phone calls and messages for 9 surgeons, coordinated surgeries, scheduled appointments, and handled patient inquiries.
Ambulatory Lead Scheduler
Childrens Nebraska
02.2021 - 11.2023
- Improved operational efficiency by coordinating and scheduling team workloads.
- Enhanced team productivity with effective communication and prioritization of tasks.
- Increased team cohesion, facilitating scheduling meetings and resolving conflicts.
- Implemented best practices for scheduling, ensuring efficient use of resources.
- Answered 100+ calls daily. Scheduled for 30+ clinics.
Front Desk Receptionist & CNA
Joshua Medical Center
01.2018 - 12.2020
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Knowledge of medical terminology
- Proper hygiene
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assistant General Manager of Sales/Service
Tory Burch
12.2016 - 10.2018
- Coordinated daily operations to ensure smooth workflow and high productivity.
- Facilitated training sessions for staff development and increased performance.
- Achieved operational goals with strategic planning and resource allocation.
- Managed staff schedules, maintaining optimal coverage and reducing overtime costs.
- Enhanced customer satisfaction by resolving issues swiftly and effectively.
Assistant Store Manager
Ann Taylor Factory Store
09.2012 - 12.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Business Administration
Santa Barbara Business College
Ventura, CADiploma -
Fillmore High School
Fillmore, CASkills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Calendar management
- Office administration
- Patient relations
Languages
Spanish Expert
Timeline
Surgery Scheduling Coordinator & Support Assistant
Childrens Nebraska
11.2023 - Current
Ambulatory Lead Scheduler
Childrens Nebraska
02.2021 - 11.2023
Front Desk Receptionist & CNA
Joshua Medical Center
01.2018 - 12.2020
Assistant General Manager of Sales/Service
Tory Burch
12.2016 - 10.2018
Assistant Store Manager
Ann Taylor Factory Store
09.2012 - 12.2016
Business Administration
Santa Barbara Business College
Diploma -
Fillmore High School
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