Siobhan Roberts

• Greeted visitors to nursing unit, fostering a welcoming environment.
• Answered phone calls from patients and healthcare professionals.
• Delivered messages and supplies to nurses.
• Ordered medical supplies for nursing unit staff to ensure operational efficiency.
• Transported specimens to laboratory for timely analysis as needed.
• Compiled and maintained confidentiality of patient medical records.
• Executed clerical duties including filing, copying, scanning, and faxing documents.
• Completed forms related to admissions, discharges, and transfers using EPIC system.
• Earned 'Employee of the Month' in less than a year of hire.
• Received written recognition from patients and their families for professionalism, positive demeanor, and overall level of care.
• Received higher than satisfactory in the annual review.

• Office Closed December 2023.
• Supervised and organized staff members, ensuring efficient task delegation and schedule management.
• Assisted in the development and implementation of staff policies and procedures.
• Efficiently oversaw the handling of incoming and outgoing communication, telephone inquiries, and documentation maintenance for medical record requests.
• Maintained office organization for enhanced efficiency and professionalism.
• Effectively monitored office inventory and facilitated supply orders.
• Followed up on labs such as biopsies.
• Performed site audits, dental inventory, uncompleted/unlocked charts, petty cash, and cash reconciliation spreadsheets.
• Ensured compliance with Environmental Protection and Stericycle standards through follow-up and completion of required tasks.
• Maintained diligent payment tracking system, promptly reaching out to clients with overdue payments.
• Managed insurance and patient payments processing.
• Experienced with handling both No Fault and Worker's compensation cases, ensuring efficiency and accuracy in record management.
• Investigated a workers compensation case leading to the discovery and recovery of over $5,000 in missed services rendered.
• Established professional connections with neighboring practices via in-person visits, referral distribution, and consistent follow-up communication. Consequently, our office became the primary source of referrals for a nearby dental practice.

• Implemented comprehensive training programs for front desk staff to enhance their knowledge in company policies, daily tasks, and industry-leading practices.
• Organized staff schedules and developed patient scheduling guidelines.
• Managed insurance and billing administrative responsibilities, resulting in a 30% increase in collections within two months.
• Managed patient interactions, addressing inquiries and billing questions to ensure exceptional patient care resulting in a significant increase in patient satisfaction from 2.7 to 4.1.
• Coordinated and optimized physician workflow at Astera's various locations, effectively connecting patients with MSKCC for specialized care.
• Conducted meetings with front desk, clinical staff, and providers to address company initiatives.
• Enhanced efficiency by analyzing and optimizing provider schedules, resulting in reduced over scheduling and shortened patient wait times.

• Directed the growth and performance of a development team consisting of 20+ individuals, with supervision over an Assistant Manager.
• Monitored and maintained high levels of quality and performance among worksite personnel through regular one-on-one meetings and effective follow-up techniques.
• Achieved significant improvement in scribe performance, reaching accuracy levels of 85%-95%, based on feedback received during one-on-one meetings and from team members.
• Implemented and enforced strict protocol with company's Covid-19 guidelines within the site to ensure customer and employee safety.
• Increased adherence to company mandated procedures by obtaining employee buy-in through soliciting feedback and providing demonstrable training.
• Contacted insurance carriers to obtain authorizations, via phone or portals such as Evicore, for imaging such as MRI and CT's.
• Complied with operational standards and OSHA regulations.
• Delivered 79% net promoter score, improving on site’s 65% goal.

• Managed payroll, site operations and team development. Worked closely with the multi-site manager to maintain site.
• Reviewed and reacted to latest compliance or updates.
• Consistently held team meetings to review new updates or reminders to enhance company know-how and compliance
• Developed PCRs through Domo metrics, consistent feedback and engagement.
• Held routine one on one meetings with team, communicated with multi-site manager to create and execute development plan for each team member.
• Created Domo tracker to monitor and show team members their individual growth on a weekly basis.
• Maintained front desk operations and adjusting staffing levels for the site needs
• Recognized employee potential by promoting X- Ray tech to Assistant Manager and Scribe to Senior Scribe.
• Created medical scattergories game to facilitate seamless on-boarding of new team members.
• Built team engagement through ice breakers, site events and positive reinforcements.
• Assisted with the opening of the Wall site.
• Promoted PCR to senior PCR at Wall.
• As a member of the O365 Champions program, I assisted the district 13 with questions navigating the new suite
• Completed UDS and Phlebotomy training

• Complete all managerial duties including managing staff of twenty one sales associates and four shift leaders.
• Communicate and coordinate daily with Store Manager regarding all store and staff issues/ progress.
• Fulfill payroll responsibilities via Smart System Management for all team members.
• Interview prospective candidates.
• Onboard new team members by adhering to companies training program.
• Train new associates on POS system, sales strategy, and store protocol.
• Train senior team members to aid in onboarding new team members.
• Conduct meetings with employees for Career Development and employee retention within the Company.
• Coach staff on difficult customer-related issues and personally resolve such issues when necessary.
• Delegate tasks throughout team members to maintain store standards.
• Manage inventory with 100% accuracy.
• Conduct sales training, resulted in 20% profit increase.
• Manage work flow to exceed quality service goals by 20%.
• Meet all compliance deadlines and conduct in-store promotions o Uphold and communicate state and federal regulations concerning pharmaceutical policy and patient rights (HIPPA).
• Attend company meeting and training classes then relay new information and direction to team members.