Siomara Gomez
Houston,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Texas Petroleum Group. Skilled in operations management and verbal communication, adept at resolving conflicts and fostering a culture of continuous learning. Streamlined front desk operations, demonstrating exceptional time management and negotiation abilities.
Overview
7
7
years of professional experience
Work History
Manager
Texas Petroleum Group
09.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Receptionist
Beverage Equipment Services
05.2017 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Westbury High School
Houston, TX05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Cross-Functional Teamwork
- Schedule Preparation
- Negotiation
- Marketing
Languages
Spanish
Native or Bilingual
Timeline
Manager
Texas Petroleum Group
09.2021 - Current
Receptionist
Beverage Equipment Services
05.2017 - 10.2019
Westbury High School