Sirena Gullion
Fedex Freight
Buckeye,AZ
15
years of professional experience
Hardworking and reliable individual with strong ability in communication and teamwork. Offering computer, customer support and dependability skills. Highly organized, proactive and punctual with team-oriented mentality. Over 10 + years in customer service experience along with food service experience and in the field of emergency medicine experience.
Work History
Customer Service Representative
4 Years 3 Months- Resolved complex customer inquiries across debit card, banking, and digital account services.
- Documented customer interactions accurately in CRM platforms and case management tools.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Able to be under stressful situations with high call volumes maintained
Service Center Support
5 Years 10 Months- Evaluated customer account information to assess current issues and determine potential solutions
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors
- Scheduled and confirmed appointments
- Managed more than 15 incoming calls per day
- Sorted incoming mail and directed to correct personnel each day.
Rural Carrier Associate
8 Months- Communicated effectively with dispatch regarding delivery progress and route detours
- Inspected and monitored delivery vehicle and performed basic maintenance
- Answered customer questions regarding products and resolved issues with order accuracy and quality
- Created delivery routes based on destinations and timelines to maintain efficiency
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Emergency Medical Technician
2 Years 8 Months- Evaluated patients' medical status and monitored vital signs during transit
- Rendered direct patient care, including stabilizing patients and determining course of action based on triage
- Observed and assessed incident scenes upon arrival to determine level of safety for all first responders
- Asked patients questions regarding ingestion or intake of over-the-counter medications, prescriptions and illicit drugs
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia
- Operated emergency vehicles with caution to keep patients, public and first responders safe
- Remained level-headed and proactive during emergency situations.
Food Service Worker
8 Years- Received food orders from individuals and explained offerings
- Made orders by slicing, weighing, packaging and pricing meats and cheeses
- Monitored inventory and promptly reported food items requiring reorder
- Completed prepping, cleaning and other kitchen duties to support cooks
- Washed, peeled, cut and measured recipe ingredients
- Assisted with purchases, locating items and signing up for rewards programs.
- Barista coffee shop
Emergency Medical Technician
2 Years 1 Month- Evaluated patients' medical status and monitored vital signs during transit
- Rendered direct patient care, including stabilizing patients and determining course of action based on triage
- Observed and assessed incident scenes upon arrival to determine level of safety for all first responders
- Asked patients questions regarding ingestion or intake of over-the-counter medications, prescriptions and illicit drugs.
Education
Associate of Arts
High School Diploma
Skills
Decision Making
Active Listening
Problem-Solving
First Aid/CPR
Excellent Communication
Food Serving and Preparation
Timeline
Customer Service Representative
Capital One
07.2022 - CurrentRead More
Service Center Support
Fedex Freight
12.2020 - CurrentRead More
Rural Carrier Associate
FedEx Express
04.2020 - 12.2020Read More
Emergency Medical Technician
Maricopa Ambulance
04.2018 - 12.2020Read More
Emergency Medical Technician
AMR
03.2016 - 04.2018Read More
Food Service Worker
Banner Estrella Medical Center
03.2012 - 03.2020Read More
Maricopa Community Colleges - Estrella Mountain Community College
Associate of Arts
Read More
Tolleson Union Highschool
High School Diploma
Read More