Sirinya Reneau
Summary
Experienced manager with 8+ years in customer service, known for upholding staff and self to high standards. Skilled in maintaining customer satisfaction and resolving any customer complaints through strong positivity and maintaining a calm demeanor. Strong leader and team player, always assisting all parts of a team to foster a positive and efficient environment.
Overview
8
8
years of professional experience
Work History
Manager
Panera Bread
09.2023 - Current
- Monitored food safety compliance and maintained sanitation standards throughout the cafe.
- Highest Brand Standard Review in the district.
- Trained new team members on operational procedures and customer service standards.
- Enhanced customer satisfaction by resolving disputes promptly, improving overall satisfaction rates.
Server
Zen Noodle Bar
02.2025 - 04.2025
- Emotionally composed, handling all customer complaints with kindness and compassion.
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Handled customer inquiries and resolved issues promptly, increasing guest satisfaction levels.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Barista/Cashier
Zimo Bakery and Cafe
09.2022 - 03.2023
- Prepared high-quality espresso-based, and tea-based beverages following established recipes.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Provided exceptional customer service, with timely production and personable order-taking.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Server
Stick-it Thai
04.2018 - 08.2021
- Trained new staff on restaurant procedures, promoting consistency in service quality across shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Biology
University of South Florida
Tampa, FL05-2027
High School Diploma -
Strawberry Crest Highschool
Tampa, FL05-2022
Skills
- Team leadership
- Time management
- Empathy
- Emotional Regulation
- Memory retention
- Safe food handling
Timeline
Server
Zen Noodle Bar
02.2025 - 04.2025
Manager
Panera Bread
09.2023 - Current
Barista/Cashier
Zimo Bakery and Cafe
09.2022 - 03.2023
Server
Stick-it Thai
04.2018 - 08.2021
Bachelor of Science - Biology
University of South Florida
High School Diploma -
Strawberry Crest Highschool