Desired Job Title
Sales Support / Inbound SalesSenior AssociateLead Sales AssociateWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridLocation: Hampton, VA, USMelbourne, FLOrlando, FL
Open to relocation: Yes
Sirirat Dinkins
Sales Support Specialist
Hampton,VA
Work Preference
Summary
High-performing Sales Support Professional consistently ranked in top 5% of performers and exceeded performance metrics by 136%. Delivered process improvements and enhanced customer experience through effective coaching and mentoring of new hires, resulting in improved team performance and retention. Pursued full-time role that presents professional challenges while leveraging interpersonal skills and problem-solving expertise.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Sales Support / Inbound Sales
Cox Communications
06.2014 - Current
- Top 5% performer, exceeding goals by 136%+
- Subject Matter Expert (SME) providing team support
- Coached and mentored new hires, enhancing onboarding experience and success rate
- Resolve complex order issues
- Reinforce performance standards and best practices
- Collaborated with cross-functional teams and vendors to streamline communication and project execution
- Earned 4x Winner's Circle honors, showcasing exceptional contributions to team success.
- Contributed to process improvements that were adopted across team, increasing operational efficiency
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Inside Sales Support
Ferguson Enterprises
05.2010 - 04.2014
- Supported sales initiatives for key accounts, enhancing client satisfaction
- Facilitated onboarding to ensure new employees understood their roles and responsibilities
- Developed and maintained vendor relationships to ensure service quality
- Trained new employees
- Created contracts
- Researched product availability and determined discounts based on the relationship with the company
- Facilitated shipment of products in a timely manner
Education
Associate of Applied Business - Communications
Strayer University
Hampton, VA 05.2001 -
Skills
Sales strategies
Process improvement
Performance management
Team management
Sales Strategy Development
Employee mentoring
Excellent communication
Organization and time management
MS office
Accomplishments
- - 4x Winner’s Circle recipient
- - Trusted SME and mentor within department
Certification
PMP Certification – Expected 2026
Timeline
Sales Support / Inbound Sales
Cox Communications
06.2014 - Current
Inside Sales Support
Ferguson Enterprises
05.2010 - 04.2014
Associate of Applied Business - Communications
Strayer University
05.2001 -