Sirlene B Da Silva

• Work Tasks / ResponsibilitiesAssisted with design development and project planning.
  Prepared project estimates and cost calculations.
  Created and managed customer invoices.
  Designed project layouts based on client requirements.
  Produced technical drawings and design plans.
  Calculated square footage for flooring and other surface installations.
  Reviewed project measurements to ensure accuracy.
  Coordinated project documentation and maintained organized records.
  Communicated with clients and team members regarding project updates.
  Supported project execution from initial design through final documentation.
  

• Developed strategic initiatives to enhance service quality and customer satisfaction.
• Oversaw operational efficiency, implementing best practices across all service areas.
• Directed financial planning and budgeting processes to ensure profitability and sustainability.
• Cultivated partnerships with suppliers to optimize resource management and reduce costs.
• Led talent acquisition efforts, building a skilled workforce aligned with company goals.
• Developed a high-performance executive team for improved productivity and efficiency.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis.

Telemarketing Sales Representative

• Conducted outbound sales calls to construction companies and retail stores.
• Promoted and sold construction tools, equipment, and machinery.
• Built and maintained strong customer relationships to encourage repeat business.
• Identified customer needs and recommended appropriate products and solutions.
• Prepared quotes, processed orders, and followed up to ensure customer satisfaction.
• Consistently met sales goals through effective communication and product knowledge.
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