Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Office Manager
Lifetime Dental Of Rancho Cucamonga
12.2021 - Current
Maintained computer and physical filing systems.
Treatment Plan coordinator Billing manager for all Dental Insurance PPO's
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed office operations while scheduling appointments for existing and new patients
Coached new hires on company processes while managing employees to achieve maximum production.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Appointment Coordinator
CS Peridontics
05.2020 - 12.2021
Assessed customer needs and responded to customer emails and calls.
Scheduled appointments for customers in person or over telephone.
Called and rescheduled appointments for clients.
Directed telephone calls to appropriate parties.
Greeted customers upon arrival and provided appropriate forms to fill out.
Acted as first point of contact and set appointments for prospective clients.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Answered phone calls and answered questions from potential customers.
Handled complaints and questions, and re-directed calls to other team members.
Accounts Manager
Endodontic Partners
12.2017 - 05.2020
Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
Protected company assets with strategic risk management approaches.
Insurance Billing for PPO insurances
Accounts Receivable and Collections
Maintained Monthly Goals and Productions
Education
High School Diploma -
John C. Fremont Senior High School
Los Angeles, CA
Bryman Campus
Los Angeles, CA
Skills
Policy and Procedure Modification
Staff Training
Curve Software, Eagelsoft Software,Dentrix Software Computer Age and TDO Software