Summary
Overview
Work History
Education
Skills
Timeline
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SIERRA GOLDSON

Dallas,TX

Summary

Experienced and highly organized office professional with a proven track record in front desk management, patient coordination, and hospitality operations. Adept at multitasking, leading teams, and delivering exceptional customer service in both healthcare and hotel environments. Known for professionalism, discretion, and efficiency. Ready to bring leadership and support skills to a dynamic team environment.

Overview

7
7
years of professional experience

Work History

Office Manager

Dent Urgent Dental Clinic
12.2023 - Current

Front Desk Receptionist & Treatment Coordinator

Dent Urgent Dental Clinic
08.2022 - 12.2023
  • Managed all front office operations, scheduling, and staffing in a busy multi-provider dental office.
  • Supervised and trained front desk team members on systems, scripts, and procedures.
  • Coordinated treatment plans with providers and assisted patients with insurance and financial options.
  • Handled escalated patient concerns, resolved billing issues, and ensured exceptional service delivery.
  • Oversaw daily collections, end-of-day reporting, and supply ordering.
  • Maintained HIPAA and OSHA compliance and ensured high standards of cleanliness and professionalism.

Front Office Assistant (Part-Time)

Forest Lane Dental
06.2022 - 12.2022
  • Greeted and checked in patients, updated patient records, and verified insurance information.
  • Answered phones, scheduled appointments, and ensured efficient patient flow.
  • Assisted with consent forms, billing, and front desk operations.
  • Maintained compliance with all dental office protocols while delivering a friendly patient experience.

Front Desk Supervisor

AC Hotel & Residence Inn by Marriott
01.2021 - 06.2022

Front Desk Receptionist and Night Auditor

AC Hotel & Residence Inn by Marriott
08.2020 - 01.2021
  • Supervised front desk staff, ensuring smooth operations and guest satisfaction in a dual-brand hotel.
  • Managed team schedules, trained new hires, and supported management in resolving escalated guest issues.
  • Handled guest check-ins and check-outs, processed payments, and maintained detailed logs and reports.
  • Maintained high satisfaction scores by resolving guest concerns with professionalism and urgency.
  • Supported group bookings, event coordination, and front office administration.

Machine Operator

Shutterfly
01.2020 - 05.2020


  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Ran a 10k and 12k printing press
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.

Front Desk Receptionist

Dental Loft Dallas
04.2019 - 12.2019
  • Answered phones, checked in patients, and scheduled dental appointments.
  • Verified insurance benefits and scanned necessary documents into the system.
  • Provided friendly and efficient front desk service to patients in a fast-paced environment.

Front Desk Receptionist

Flower Dental
08.2018 - 04.2019
  • Greeted patients, scheduled appointments, answered questions, and maintained daily front desk operations.
  • Assembled patient welcome materials and provided support to dental staff.

Education

Biology and Pre-Medical Coursework

University of Oklahoma
Norman, OK

High School Diploma - undefined

Plano West Senior High School
Plano, TX

Skills

  • Office Management & Team Leadership
  • Dental Software (Eaglesoft, Dentrix)
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio)
  • Appointment Scheduling & Multi-Line Phone Systems
  • Insurance Verification & Billing
  • Patient Relations & Conflict Resolution
  • HIPAA & OSHA Compliance
  • High-Level Customer Service & Multitasking
  • Front Desk & Reception Operations
  • Staff Training & Onboarding
  • Excellent Written & Verbal Communication

Timeline

Office Manager

Dent Urgent Dental Clinic
12.2023 - Current

Front Desk Receptionist & Treatment Coordinator

Dent Urgent Dental Clinic
08.2022 - 12.2023

Front Office Assistant (Part-Time)

Forest Lane Dental
06.2022 - 12.2022

Front Desk Supervisor

AC Hotel & Residence Inn by Marriott
01.2021 - 06.2022

Front Desk Receptionist and Night Auditor

AC Hotel & Residence Inn by Marriott
08.2020 - 01.2021

Machine Operator

Shutterfly
01.2020 - 05.2020

Front Desk Receptionist

Dental Loft Dallas
04.2019 - 12.2019

Front Desk Receptionist

Flower Dental
08.2018 - 04.2019

High School Diploma - undefined

Plano West Senior High School

Biology and Pre-Medical Coursework

University of Oklahoma

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SIERRA GOLDSON