Sithil Jayasekera

• Utilized AppRiver SIEM for monitoring, filtering, and blocking spam, phishing, and security threats
• Utilized asset management tools for logging devices, ensuring comprehensive equipment documentation and tracking
• Conducted routine device and system checkups for proactive issue identification and functionality assurance
• Set up and tested PlayStation 4 consoles, ensuring optimal performance and functionality of gaming systems
• Installed and configured network racks, maintaining cable management and ensuring continuous connectivity
• Deployed and configure of over 140 devices during significant technological upgrade
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Explained technical information in clear terms to promote better understanding for non-technical users

Diagnosed and repaired hardware and software issues in desktops, laptops, and peripherals

• Conducted thorough troubleshooting and testing to resolve technical problems
• Installed and configured operating systems, software, and drivers, including Apple Service repairs
• Provided customer support, recommendations on upgrades, and data backup and recovery operations
• Maintained regular communication with customers to provide updates on the status of their personal devices
• Utilized a ticketing system to organize repair requests, accurately labeling devices and tracking their progress through various stages of the repair process
• Disassembled computers to perform diagnostics and check for repair needs.