Sitthiar Otto
Santa Rosa,CA
Summary
Results-driven assistant branch manager with experience supporting employee relations, onboarding, and HR documentation. Skilled in training, timekeeping, and daily HR operations in fast-paced environments. Maintains accurate records and provides administrative support while protecting confidential information.
Overview
13
13
years of professional experience
Work History
Assistant Branch Manager
Restaurant Depot
Rohnert Park, California
07.2024 - Current
- Oversaw daily branch activities, including staffing, achieving sales goals, financial reporting, cash management, and ensuring adherence to security protocols and risk mitigation.
- Resolved customer inquiries and complaints effectively, promoting positive experiences.
- Developed training plans for newly hired employees as well as ongoing professional development programs for existing staff members.
- Trained new employees on company policies and procedures.
- Ensured compliance with internal policies, procedures, and external regulations to maintain operational integrity.
- Maintained updated personnel records for hiring and transitions for hiring, promotions, transfers, and terminations.
Marketing Coordinator
Made New Foundation
Los Angeles, California
09.2022 - 09.2024
- Managed social media accounts, creating content to promote foundation initiatives.
- Collaborated with team members to design and implement outreach strategies.
- Supported website updates, ensuring accurate information about programs and services.
- Organized volunteer events, ensuring effective communication and support for participants.
Front Desk Ambassador
Graton Resort & Casino
Rohnert Park, California
09.2016 - 07.2019
- Managed the check-in process for arriving guests including verifying identification, assigning rooms and issuing keys.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Utilized reservation systems to manage bookings and guest inquiries efficiently.
- Processed payments for services rendered at the front desk.
Rewards Center Representative
Graton Resort & Casino
Rohnert Park, California
09.2013 - 09.2016
- Managed guest reservations and coordinated event bookings efficiently.
- Assisted guests with inquiries, providing clear information about services and amenities to enhance their experience.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Education
Certificate - HACCP
Ehaccp.org
08-2026
Bachelor of Science - Business Administration And Management
Sonoma State University
Rohnert Park, CA06-2024
Skills
- Operations management
- Risk management
- Employee onboarding
- Staff development
- Time management
- Goals and performance
- Decision making
- Effective communication
Timeline
Assistant Branch Manager
Restaurant Depot
07.2024 - Current
Marketing Coordinator
Made New Foundation
09.2022 - 09.2024
Front Desk Ambassador
Graton Resort & Casino
09.2016 - 07.2019
Rewards Center Representative
Graton Resort & Casino
09.2013 - 09.2016
Certificate - HACCP
Ehaccp.org
Bachelor of Science - Business Administration And Management
Sonoma State University