Siurelis Seijas

• Guided customers to locate desired products, enhancing shopping experience.

• Maintained stocked, clean, and organized shelves to ensure product availability.

• Operated checkout counters during busy periods.

• Executed daily tasks with accuracy and efficiency to support store operations.

• Reviewed calls, chats, emails, and other service channels to evaluate customer experience and agent performance, enhancing overall service quality. • Trained new staff using manuals and training processes. • Helped update internal service policy manuals and information channels.

• Calibrated evaluation criteria with supervisors and operations staff.
• Provided targeted feedback to agents, addressing service and accuracy gaps to support performance improvement.