Siyu Liu

Operations Department

06.2021 - 12.2022

Responded to internet inquiries and phone calls in timely matter.
Increased online sales by implementing effective marketing strategies and optimizing website content.
Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
Provided superior and individualized customer service.
Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.
Updated company website with deals and product packages.
Coordinated with shipping department to resolve delivery issues promptly, minimizing negative impact on customer relationships.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.

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