Hi, I’m
SKERLY OLIVIER
Farmingville,NY
Be not afraid of growing slowly, be afraid of only standing still.
Chinese Proverbs
Summary
Knowledgeable and dedicated customer service professional with extensive experience in varies industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
years of professional experience
Work History
AldoLake Grove, NY
Retail Sales Lead
07.2022 - 08.2022
Job overview
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
Echo Electronics Inc.Hauppauge, NY
Office Manager
04.2021 - 08.2022
Job overview
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database
ShopRiteSelden, NY
Customer Services/ Cashier
03.2020 - 06.2021
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Reviewed new promotions and monitored price changes
Randstad USAIslandia, NY
Office Administrator
01.2021 - 03.2021
Job overview
- Interacted with customers by phone, email or in-person to provide information.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Edited documents to improve accuracy of language, flow and readability
ManpowerGroup StaffingIslandia, NY
Data Entry Specialist
07.2020 - 12.2020
Job overview
- Compiled data and reviewed information for accuracy prior to input.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Identified data entry errors and reported to necessary departments.
- Managed 200 plus documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Populus GroupDraper, UT
Data Entry Specialist
06.2019 - 10.2019
Job overview
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Evaluated source documents to locate information needed for each data entry field.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Vivint SolarLehi, UT
Scheduler
12.2018 - 06.2019
Job overview
- Optimized organizational processes by effectively managing over 4 crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Elwood StaffingIndianapolis, IN
Picker/Packer Associate
08.2017 - 12.2018
Job overview
- Quickly and properly wrapped boxed clothes and book items, maintaining uniformity to meet fulfillment targets.
- Maintained safety and efficiency while loading over 20 pounds of clothes/books products into packaging equipment.
- Shipped over 100 boxes daily
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
Hardee's RestaurantIndianapolis, IN
Shift Leader
06.2014 - 01.2017
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Up sale new menu items for every 3 out of 5 customers.
Education
Hunter Business SchoolMedford, NY
Diploma from Business Administration Specialty in Medical
05.2020
University Overview
- National Technical Honors Society
- 3.8 GPA
Perry Meridian High SchoolIndianapolis, IN
High School Diploma
05.2016
Skills
- Financial Reporting
- Team Management Understanding
- Employee Relations Oversight
- Data Transcription
- Customer Account Management
- Staff Meetings
- Consumer Behavior
- Account Management
- Customer Service and Assistance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Lead
Aldo
07.2022 - 08.2022
Office Manager
Echo Electronics Inc.
04.2021 - 08.2022
Office Administrator
Randstad USA
01.2021 - 03.2021
Data Entry Specialist
ManpowerGroup Staffing
07.2020 - 12.2020
Customer Services/ Cashier
ShopRite
03.2020 - 06.2021
Data Entry Specialist
Populus Group
06.2019 - 10.2019
Scheduler
Vivint Solar
12.2018 - 06.2019
Picker/Packer Associate
Elwood Staffing
08.2017 - 12.2018
Shift Leader
Hardee's Restaurant
06.2014 - 01.2017
Hunter Business School
Diploma from Business Administration Specialty in Medical
Perry Meridian High School
High School Diploma