Skilyn Marie Sipple-Fagala
Kansas City,United States
Summary
Versatile professional with a strong history in managing operations and leading teams to achieve high-performance goals. Skilled at fostering a positive workplace culture through effective communication and conflict resolution. Proven track record of implementing training programs that enhance employee skills and productivity, resulting in measurable improvements. Dedicated to optimizing resources and processes to support organizational objectives and drive success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Synchrony finanical
03.2018 - 10.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in a 95% customer satisfaction rating.
- Utilized data analytics tools to track customer feedback and identify trends, leading to targeted improvements in service offerings.
- Resolved customer complaints and issues with empathy and professionalism, fostering positive relationships and loyalty.
- Engaged in active listening to understand customer needs and provide tailored solutions, enhancing the customer experience.
- Maintained a positive and professional demeanor in high-pressure situations, ensuring a calm resolution to customer concerns.
Phlebotomist 1
Octapharma Plasma Center
02.2022 - 03.2024
- Performed blood draws and specimen collection in compliance with safety protocols.
- Ensured accurate labeling and handling of samples for diagnostic testing.
- Educated donors on procedures, ensuring understanding and comfort during visits.
- Maintained cleanliness and organization of workstations to adhere to health standards.
- Conducted quality control checks on equipment, ensuring optimal performance and reliability.
- Collaborated with medical staff to optimize patient flow and reduce wait times.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Dialysis Patient Care Technician
DaVita
01.2015 - 03.2018
- Monitored patients' vital signs and dialysis machine parameters to ensure safe and effective treatment.
- Assisted in the preparation and maintenance of dialysis equipment and supplies, ensuring compliance with health and safety regulations.
- Collaborated with healthcare teams to develop individualized patient care plans and provide optimal dialysis treatment.
- Implemented infection control protocols to maintain a sterile environment during dialysis sessions, reducing the risk of complications.
- Conducted regular assessments of patients' physical and emotional well-being, documenting any changes and reporting to the healthcare team.
- Responded promptly to patient concerns and emergencies during dialysis sessions, ensuring swift intervention and care.
- Maintained accurate patient records and documentation in compliance with regulatory standards, facilitating seamless communication among the healthcare team.
- Utilized electronic health records (EHR) software to track patient progress and treatment outcomes efficiently.
Assistant Manger
Taco bell America
05.2008 - 01.2015
- Drove team performance by implementing training programs that enhanced employee skills and productivity.
- Managed daily operations to ensure efficient workflow and adherence to company policies.
- Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Assisted in budget management and financial reporting to enhance departmental efficiency.
- Coordinated staff schedules and assignments to optimize resource allocation.
- Maintained compliance with health and safety regulations to ensure a safe working environment.
- Resolved conflicts and addressed employee concerns to maintain a positive workplace atmosphere.
Education
Graduate Certificate -
Phlebotomy Training Specialists
Kansas City, MO03-2026
Dialysis - Non-Degree Program -
Davita
12-2015
CNA - Non-Degree Program - undefined
Concorde career college
12-2010
High School Diploma - undefined
Van Horn High
Independence, MO, United States12-2009
Skills
- Professionalism
- Attention to Detail
- Empathy
- Health and Safety
- Compliance
- Adaptability
- Problem-solving
- Customer Service
- Excellence
- Team Leadership
Certification
- Pharmacy Tech License
- Dialysis Certification
- CNA Certification
- Phlebotomy Certified
Languages
English
Native or Bilingual
Timeline
Phlebotomist 1
Octapharma Plasma Center
02.2022 - 03.2024
Customer Service Representative
Synchrony finanical
03.2018 - 10.2025
Dialysis Patient Care Technician
DaVita
01.2015 - 03.2018
Assistant Manger
Taco bell America
05.2008 - 01.2015
CNA - Non-Degree Program - undefined
Concorde career college
High School Diploma - undefined
Van Horn High
Graduate Certificate -
Phlebotomy Training Specialists
Dialysis - Non-Degree Program -
Davita