Sky Gerlach

Supervised cashier shifts and coordinated staff schedules to ensure smooth operations.

• Processed customer transactions quickly and accurately.
• Provided exceptional service to improve customer satisfaction and loyalty.
• Maintained cleanliness and organization of the dining area.
• Trained new cashiers on operational procedures to enhance team effectiveness.

• Ensured cleanliness of dishes, utensils, and kitchen equipment to uphold sanitation standards.
• Operated dishwashing machines efficiently to ensure sanitation standards.
• Coordinated with kitchen staff to streamline dish flow during peak hours.
• Sorted and organized clean dishes for efficient access by restaurant team.
• Followed safety protocols to maintain a safe working environment.
• Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
• Sanitized surfaces after each use following standard sanitation practices.

• Prepared single orders and large party requests in a timely manner.
• Implemented cash control measures to ensure accuracy in transactions.
• Coordinated inventory management for cash handling supplies and materials.
• Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
• Resolved customer disputes in a timely manner while adhering to company policies.
• Identified potential theft risks within the store environment by monitoring suspicious activity.
• Investigated discrepancies in financial statements or accounting reports.
• Participated in meetings with other managers to discuss operational plans or initiatives.

• Washing part-time in the kitchen and running the fry station.
• Sorted and organized clean dishes for efficient access by kitchen team.
• Followed safety protocols to maintain a safe working environment.
• Loaded dirty dishes into dishwasher racks and unloaded clean dishes onto carts or shelves for seamless kitchen operations.
• Swept and mopped floors in the kitchen area at regular intervals throughout shift.
• Backed up kitchen team members during heavy work periods to maximize team coverage.
• Reorganized clean utensils in storage bins for quick access.
• Prepared salads and desserts per chefs' or supervisors' requests to support timely meal service.
• Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.

• Provided exceptional customer service, addressing inquiries and concerns promptly.
• Implemented best practices for food safety and hygiene standards in service area.
• Prepared drinks, ice cream, and special items to enhance customer satisfaction with food orders.
• Verified that orders were accurate and complete before delivering them to customers.
• Restocked inventory to maintain sufficient levels at the front counter area.
• Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
• Maintained updated knowledge of menu items, prices, and promotions to provide informed service.
• Helped keep business clean during downtime by washing and disinfecting kitchen areas.

• Supervised cashier team, ensuring efficient and accurate transactions.
• Monitored cash handling procedures for compliance with company guidelines.
• Conducted regular audits of all registers to ensure proper accounting of sales receipts.
• Developed strategies to improve customer service standards and increase profitability.
• Increased likelihood of repeat business by building friendly relationships with customers.
• Reconciled registers to prepare daily bank deposits.

Promoted monthly specials and upsold liquor items to enhance customer experience.

• Trained waiters on menu details and effective communication to improve service quality.
• Monitored performance of trainees throughout the course duration to identify areas for improvement.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.
• Partnered with trainers to create engaging teaching strategies that improved trainee understanding.
• Mentored new instructors on proper delivery techniques for various types of training activities.
• Developed and presented comprehensive training materials on server setup, configuration, and maintenance.