Summary
Overview
Work History
Education
Skills
Timeline
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Sky McAllister

Fort Washington,MD

Summary

Highly motivated and results-oriented IT professional with a proven track record in delivering exceptional customer service and technical support. Strong troubleshooting and problem-solving skills, with a deep understanding of IT fundamentals and a genuine passion for assisting users during challenging situations.

Overview

7
7
years of professional experience

Work History

Operations Manager

Instyle Grocery
Fort Washington, MD
07.2021 - Current
  • Gave adequate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Updated and maintained database with accurate customer information and timely data entry
  • Lead initiatives to increase customer loyalty through improved communication channels by 30%
  • Possessed strong verbal and written communication abilities, demonstrated by my ability to clearly articulate complex ideas, actively listen to others, and effectively convey information to diverse audiences

Assistant Bookkeeper

Safeway
Oxon Hill, MD
05.2019 - 06.2020
  • Operated computers programmed with accounting software to record, store and analyze data
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending cash, checks and other forms of payments to banks
  • Troubleshoot software and hardware
  • Great working knowledge of different OS systems such as Mac, Microsoft and Linux

Assistant Front End Manager

Safeway
Oxon Hill, MD
05.2018 - 06.2020
  • Maintained accurate records of stock levels and transactions in database systems
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Implemented innovative ideas to increase efficiency within the store environment by 20%
  • Recruited, trained, managed, evaluated, and motivated personnel

Education

Associates of Arts and Sciences -

College of Southern Maryland
La Plata, MD
01.2020

Skills

  • Data Entry
  • Computer Skills
  • Exceptional Customer Service
  • Active Listening
  • Troubleshooting
  • Database Administration
  • Teamwork and Collaboration

Timeline

Operations Manager

Instyle Grocery
07.2021 - Current

Assistant Bookkeeper

Safeway
05.2019 - 06.2020

Assistant Front End Manager

Safeway
05.2018 - 06.2020

Associates of Arts and Sciences -

College of Southern Maryland
Sky McAllister