Skye Davis
Las Vegas,NV
Summary
Authorized to work in the US for any employer. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Work From Home
Telus Digital
01.2024 - 04.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Collaborated with team members to develop best practices for consistent customer service delivery
- Fostered positive customer service culture within team which led to higher customer satisfaction rates
Package Handler
Ethel M Chocolate Factory
07.2023 - 01.2024
- Followed safety regulations to maintain safe work environment
- Proved successful working within tight deadlines and a fast-paced environment
- Used hand-held scanners and physical logs to accurately track item movements
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Followed verbal and written instructions to properly move and ship products
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Collaborated with other package handlers to provide prompt and accurate delivery of orders
- Stored and secured packages in designated areas to prevent damage and theft
- Communicated regularly with supervisors to provide information on delays and issues with shipments
- Assisted in receiving, stocking and distribution of merchandise
- Unpacked and repacked items in different quantities and configurations for shipment.
Flagger
Las Vegas Parking
02.2023 - 07.2023
- Intimately familiar with flagging safety regulations and equipment as published by OSHA
- Controlled flow of automotive traffic under direction of project supervisor
- Familiar with use of hand signaling procedures
- Professionally communicated with motorists stuck in stopped traffic
- Calmly managed clearing of path during passage of emergency vehicles
- Provided essential instructions to foremen, crew chiefs and other flaggers
- Accustomed to nighttime flagging in high traffic areas
- Controlled drivers' speed, movement and routes with hand signals and signs
- Assisted people with special needs to cross street safely
- Attended to needs and safety of pedestrians by stopping traffic at crossing locations
Warehouse Package Handler
OnTrac
08.2022 - 02.2023
- Move Boxes
- Checked products for damage or other issues before packing into boxes
- Assembled, sealed and loaded packages into correct trucks
- Followed verbal and written instructions to properly move and ship products
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Removed jams and unblocked conveyor system to maintain flow of goods
- Prevented load shifting or damage by using bracing and strapping techniques
- Removed debris and hazardous materials from packing area to avoid contamination
- Informed purchasing team of missing or damaged items immediately when unloading and receiving
Housekeeper
The Grandview at Las Vegas
11.2022 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Disposed of trash and recyclables each day to avoid waste buildup
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Dusted picture frames and wall hangings with cloth
- Restocked room supplies such as facial tissues for personal touch with every job
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Verified cleanliness and organization of storage areas and carts
- Adhered to professional house cleaning checklist.
Cleaning Crew Member
Silver State Transportation
03.2022 - 07.2022
- Swept, dusted, and mopped Busses
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Emptied trashcans and transported waste to collection areas
- Handled equipment, chemicals and materials properly and with caution
- Organized and used industrial cleaning products following strict safety procedures
- Used cleaners and squeegees to clean windows, glass partitions and mirrors
Inbound
Stower, Amazon Warehouse
01.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Collaborated with team members to develop best practices for consistent customer service delivery
- Fostered positive customer service culture within team which led to higher customer satisfaction rates
Education
High school diploma -
Connections Academy
Las Vegas, NV01.2020
Skills
- Typing Proficiency
- Operating Systems Navigation
- Basic Productivity Software
- Equipment Operation
- Logistics and Shipping
- Communication
- Adaptability
- Organizational
- Quality Control
- Data Analysis
- Content Management
- Critical Thinking
Certification
Food Handler Certification
Timeline
Customer Service Representative/Work From Home
Telus Digital
01.2024 - 04.2025
Package Handler
Ethel M Chocolate Factory
07.2023 - 01.2024
Flagger
Las Vegas Parking
02.2023 - 07.2023
Housekeeper
The Grandview at Las Vegas
11.2022 - 01.2023
Warehouse Package Handler
OnTrac
08.2022 - 02.2023
Cleaning Crew Member
Silver State Transportation
03.2022 - 07.2022
Inbound
Stower, Amazon Warehouse
01.2020 - 02.2022
High school diploma -
Connections Academy