Skye Ela
Marion,IA
Summary
Cultivated high-performing teams to enhance customer experience and achieve significant sales growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Casey’s
Marion, IA
07.2024 - Current
- Managed daily operations to enhance customer experience and optimize sales performance at a high-volume retail location.
- Drove sales growth by analyzing key performance indicators, establishing performance objectives, and inspiring team members to surpass targets.
- Implemented comprehensive training programs to enhance skills and promote retention of top talent within a 15+ member team.
- Developed and implemented strategies aimed at increasing profitability while improving customer engagement.
- Monitored adherence to corporate policies and loss prevention standards to safeguard operational integrity.
Senior Store Manager
Hibbett
Orlando, FL
01.2018 - 06.2024
- Oversaw all operations of a high-traffic specialty retail store, including scheduling, payroll management, and performance evaluations.
- Cultivated and mentored staff to elevate customer service capabilities and meet organizational objectives.
- Drove sales growth through implementation of innovative merchandising strategies and upselling techniques.
- Oversaw inventory management by conducting cycle counts and implementing shrink reduction strategies.
- Achieved consistent ranking among top stores in district for sales performance and customer satisfaction.
Store Manager
Party City
Orlando, FL
11.2014 - 01.2018
- Managed all aspects of store operations, focusing on P&L accountability and financial oversight for a multimillion-dollar retail location.
- Supervised the hiring, onboarding, and performance assessment of a diverse team exceeding 20 associates.
- Developed and executed seasonal marketing strategies, improving in-store visual merchandising to attract customers.
- Resolved customer escalations and cultivated long-term loyalty by ensuring high-quality service delivery.
- Developed comprehensive training modules for assistant managers and supervisors, focusing on leadership advancement.
Assistant Store Manager
Party City
Orlando, FL
11.2013 - 11.2014
- Facilitated daily operational activities by managing staff schedules and supervising team performance under store manager's guidance.
- Managed seasonal peak operations, guaranteeing accurate inventory levels and well-organized sales floor.
- Developed and implemented training sessions for sales associates focused on customer service excellence and upselling practices.
- Collaborated on sales initiatives that contributed to revenue growth and strengthened overall team performance.
Sales Associate
Party City
Orlando, FL
12.2012 - 11.2013
- Engaged with customers to provide tailored product suggestions and ensure smooth transaction processes.
- Implemented visual merchandising strategies and maintained store presentation to create an inviting shopping environment.
- Coordinated inventory control activities, including restocking and executing promotional floor changes to optimize sales opportunities.
Education
GED - undefined
Oakridge High School
01.2013
Skills
- Oversaw retail operations to enhance efficiency and customer experience
- Supported sales teams in achieving growth targets and enhancing KPI performance through effective collaboration and resource allocation
- Assisted in training team members on project tasks and responsibilities Supported team collaboration to achieve project goals Helped maintain a positive team environment
- Assisted customers with inquiries and service requests Supported team members in delivering high-quality customer experiences Contributed to maintaining service standards and customer satisfaction
- Assisted in managing inventory levels to minimize stock discrepancies Supported loss prevention initiatives to reduce theft and shrinkage Collaborated with team members to maintain accurate inventory records
- Assisted in creating visually appealing store displays to enhance customer experience Supported team members in maintaining organized merchandise presentation Contributed to inventory management to ensure product availability
Accomplishments
- Awarded Top Divisional Gain for 2 consecutive years, driving over 45% sales growth YOY.
- Consistently ranked among top-performing locations company-wide, leading multi-unit operations with $4M+ annual revenue.
- Recognized for excellence in KPI performance, achieving record-breaking sales and customer satisfaction scores.
Certification
StateFood Safety
Food Manager Certification
Timeline
Store Manager
Casey’s
07.2024 - Current
Senior Store Manager
Hibbett
01.2018 - 06.2024
Store Manager
Party City
11.2014 - 01.2018
Assistant Store Manager
Party City
11.2013 - 11.2014
Sales Associate
Party City
12.2012 - 11.2013
GED - undefined
Oakridge High School