Skye Reyna
Summary
Dedicated Customer Service Representative with a strong background in fostering client relationships and enhancing customer satisfaction. Skilled in collaboration and partnership development, contributing to overall business growth. Committed to creating positive experiences that drive company success.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Assistant Manager
Rack Room Shoes
San Antonio, Texas
03.2022 - 07.2026
- Assisted customers by identifying needs through targeted questions, ensuring optimal shoe fit
- Answering questions about our sales, coupons and BOGO deal
- Handling transactions and returns
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Informed customers about rewards program benefits and facilitated sign-ups to enhance loyalty
- Trained new employees on customer service and sales techniques.
- Managed stock levels and organized inventory processes and stock replenishment processes.
- Assisted in creating attractive product displays to engage customers to enhance product displays and promotions.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with management to develop employee training programs.
- Supervised daily operations, coordinating shift schedules and assigning duties to optimize team effectiveness.
- Maintained up-to-date knowledge of company products and services.
Operations Associate
Gopuff - Delivery Service
02.2021 - 11.2021
- Coordinated with drivers to optimize routes, enhancing delivery efficiency.
- Pack customer orders and dispatch to drivers
- Maintained accurate records of inventory, orders, and shipments to ensure operational integrity.
- Called customers to inform about substitutions and provide updates on order status.
- Organized and put away products in designated aisles and shelves
- Received and Scanned in shipment daily
- Ensured a clean warehouse environment by sweeping, mopping, and wiping down surfaces each day.
Floor Associate
Texas Thrift Store
06.2020 - 09.2020
- Monitored sales and promotions, and communicated policies on payment methods, returns, and exchanges to enhance customer experience.
- Assisted customers with locating merchandise in the store.
- Kept sales floor clean and organized to create a welcoming shopping environment.
- Organized and stocked shelves with donated goods, ensuring accurate pricing labels for customer convenience.
- Left position due to company downsizing caused by Covid-19
Nanny
Premier Decks
03.2020 - 04.2020
- Took care of 2 small children 3-5 days every week
- Organized and maintained play area to ensure safety and enhance children's enjoyment.
- Executed light housekeeping duties to support childcare, including laundry and meal preparation.
- Provided overnight care, ensuring a safe and secure environment.
Education
High School Diploma -
Holmes High School
San Antonio, Texas 08.2015 - 01.2019
Skills
- Sales management
- Inventory management
- Product display optimization
- Team leadership
- Customer satisfaction
Timeline
Assistant Manager
Rack Room Shoes
03.2022 - 07.2026
Operations Associate
Gopuff - Delivery Service
02.2021 - 11.2021
Floor Associate
Texas Thrift Store
06.2020 - 09.2020
Nanny
Premier Decks
03.2020 - 04.2020
High School Diploma -
Holmes High School
08.2015 - 01.2019