Summary
Overview
Work History
Education
Timeline
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Skyeanne Wright

North Las Vegas,NV

Summary

I have over 3 years of experience in customer service. I have provided exceptional support to clients across various industries. Proficient in handling inquiries, resolving complaints, and ensuring customer satisfaction. Skilled in interpersonal communication, conflict resolution, and problem solving. Recognized for consistently exceeding performance targets and maintaining a positive attitude in high-pressure situations. Seeking to leverage my expertise to deliver an outstanding customer experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

InTouch Cx
Las Vegas, NV
02.2022 - 04.2024
  • In my role as a customer service representative, I operate within an entry-level position within a dynamic, customer-focused team environment, primarily situated in a call center setting. Remained calm and professional in stressful circumstances and effectively diffused tense situations. I am tasked with various customer-oriented responsibilities, including addressing customer open/close requests, handling inquiries, and providing account information. I negotiate collections arrangements, coordinate service requests, and work towards the most effective resolution for customer issues while ensuring the maintenance of customer accounts. Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Fulfillment associate

JC Penny's
Las Vegas
10.2021 - 01.2022
  • Efficiently process online orders by picking items from inventory, packaging them securely, and preparing them for shipment to customers. Assist in maintaining accurate inventory levels by performing regular stock checks, restocking shelves, and reporting any discrepancies to management. Ensure the quality and accuracy of items picked and packed, checking for damages, defects, or missing components before shipping orders. Prepare shipping labels, pack boxes according to company standards, and coordinate with shipping carriers for timely delivery of packages. Receive incoming shipments, verify contents, and update inventory records accordingly. Utilize computer systems or software to track the status of orders, update order information, and communicate any delays or issues to customers, as needed.

Crew Member

Raising Cane's
Las Vegas
04.2021 - 10.2021
  • Provide friendly, attentive service to customers by taking orders at the counter, answering questions about the menu, and ensuring a positive dining experience. Handle cash transactions accurately and efficiently, including processing payments, providing change, and balancing cash registers at the end of shifts. Ensure orders are prepared correctly and promptly, double-checking items for accuracy before serving them to customers. Adhere to all food safety and sanitation guidelines, including proper handling and storage of food, maintaining clean workstations, and following safety procedures. Work closely with other crew members and kitchen staff to coordinate food preparation, maintain cleanliness, and ensure smooth operations during busy periods. Assist with taking orders and serving customers at the drive-thru window, ensuring prompt service and order accuracy for customers on the go. Stay informed about Raising Cane's menu offerings, promotions, and special items to accurately answer customer inquiries and upsell additional items, as appropriate. Perform regular cleaning tasks, such as sweeping, mopping, and wiping down surfaces, to keep the dining area, kitchen, and restrooms clean and presentable.

Education

Dental Assisting -

UEI College
04.2024

Timeline

Customer Service Representative

InTouch Cx
02.2022 - 04.2024

Fulfillment associate

JC Penny's
10.2021 - 01.2022

Crew Member

Raising Cane's
04.2021 - 10.2021

Dental Assisting -

UEI College

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Skyeanne Wright