Experienced Medical Unit Coordinator with healthcare administrative and patient service expertise. Strong patient and management communication background, follow-up correspondence, and marketing brand to potential clients.
Overview
15
15
years of professional experience
Work History
Health Unit Coordinator/Technologist
CHI-St. Lukes Hospital The Vintage
Houston, TX
06.2011 - Current
Identified and facilitated the resolution of unit operational problems independently, collaborating with managers to resolve complex problems.
Coordinated clinical and ancillary services of assigned patient care unit.
Conduct tours of the hospital unit to prospective patients and physicians.
Input complete and accurate patient records and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to assigned physician.
Employed effective communication with patients and families, physicians, and other healthcare team members related to patient conditions or bereavement incidents.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Communicated with patients with compassion while keeping medical information private.
Program Instructor
MedVance Institute
Houston, TX
04.2009 - 05.2011
Built strong and trusting relationships with students, identified and implemented personalized technology needs, and delivered constructive feedback to help students meet goals.
Created tests, exercises, and role-plays for courses to verify competency.
Managed educational development and instruction at the learning center, and created and conducted ongoing needs assessments for prospective students.
Implemented and facilitated successful training programs to increase student engagement, retention, and productivity.
Education
Bachelor of Arts - Corporate Communications
University of Houston - Downtown
Houston, TX
12.2022
Skills
Organizational Skills
Problem Resolution
Customer Service
Planning & Organizing
Training & Development
Conflict Resolution
Affiliations
Unit Based Council member-CHI St. Luke's Hospital
Code Lilac Employee Volunteer- Memorial Hermann Cypress Hospital
University of Houston Downtown Honor Society 2022-2023
Timeline
Health Unit Coordinator/Technologist
CHI-St. Lukes Hospital The Vintage
06.2011 - Current
Program Instructor
MedVance Institute
04.2009 - 05.2011
Bachelor of Arts - Corporate Communications
University of Houston - Downtown
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