Photography
Open To Work
Skyla Bertenshaw
Customer Service Staff
Palatka,FL
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Preference
Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Customer Service Staff MemberSales RepresentativeReceptionistBookkeeperWork Type
Full TimePart TimeVolunteerSalary Range
$16/hr - $24/hrImportant To Me
Career advancementWork-life balanceCompany CulturePaid time off401k matchSummary
Dynamic customer service professional with 4 years experience at Publix Super Markets Inc, excelling in complaint resolution, premier customer service, and payment processing. Proven ability to enhance customer relations through effective communication and critical thinking. Skilled in multitasking and team collaboration, fostering a positive environment that promotes brand loyalty and trust.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix Super Markets Inc
05.2021 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices
- Supervised / mentored a team
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
Education
Associate of Science -
Saint Johns River State College
Palatka, FL05-2026
Skills
- Critical thinking
- Coordination
- Complaint resolution
- Multi-line phone talent
- Payment processing
- Customer relations
- POS systems expert
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Money handling
Interests
Health care
Fitness
Timeline
Customer Service Staff Member
Publix Super Markets Inc
05.2021 - Current
Associate of Science -
Saint Johns River State College