SKYLA BOIVIN
Vancouver,USA
Summary
Membership management professional with strong track record in driving member engagement and retention. Adept at strategic planning, team leadership, and delivering measurable results. Known for adaptability in dynamic environments and fostering collaborative relationships. Proven skills in project management, communication, and data-driven decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Media Specialist
Self-employeed
05.2023 - Current
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Facilitated partnerships with other brands, expanding audience reach and fostering mutual growth.
- Monitored social media ad campaigns, adjusting for optimal performance and ROI.
Lead Trainer
Wells Fargo
01.2021 - 09.2021
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of 20 trainees , effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
Mortgage Loan Closer
Wells Fargo
07.2020 - 05.2023
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Monthly managed 30-50 loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
Personal Banker
Wells Fargo
03.2019 - 07.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout time as Personal Banker.
Education
High School Diploma -
Roseburg High School
Roseburg Oregon06.2012
Skills
- Compliance
- Data Analysis
- Sales management
- Membership growth
- Retention strategies
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Time management
- Rapport and relationship building
Certification
- CEMA Certified
- FHA/VA Certified
Professional Development
- Marketing Analytics
- Design Thinking
- Relationship Management
- Leadership Development
- Texas Refinance and Cash Out
Timeline
Social Media Specialist
Self-employeed
05.2023 - Current
Lead Trainer
Wells Fargo
01.2021 - 09.2021
Mortgage Loan Closer
Wells Fargo
07.2020 - 05.2023
Personal Banker
Wells Fargo
03.2019 - 07.2020
High School Diploma -
Roseburg High School
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