Summary
Overview
Work History
Education
Skills
References
Timeline
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Skyla Rogers

Gaffney,South Carolina

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

2
2
years of professional experience

Work History

Sales Associate

Rack Rooms Shoes
Gaffney, SC
11.2023 - Current
  • Worked with fellow sales team members to achieve group targets.
  • Organized stockroom shelves according to size, color or style.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Placed special orders or called other stores to find desired items.
  • Processed transactions using a point-of-sale system.
  • Described merchandise and explained use, operation and care.
  • Greeted customers and provided exceptional customer service.
  • Increased purchase amounts by cross-selling with similar products.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.

Sales Associate

Childrens Place Inc.
Gaffney, SC
07.2022 - 02.2023
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

High School Diploma -

Gaffney High School
Gaffney, SC
05-2023

Dual Enrollment -

Spartanburg Community College
Gaffney, SC
05-2023

Skills

  • Customer Needs Assessment
  • Promotional Support
  • Inventory Control
  • Customer Service
  • Sales Strategies
  • Excellent Communication Skills
  • Listening Skills
  • Teamwork and Collaboration
  • Superb Time Management
  • Outgoing Personality
  • Conflict Resolution
  • Goal-Oriented

References

References available upon request.

Timeline

Sales Associate

Rack Rooms Shoes
11.2023 - Current

Sales Associate

Childrens Place Inc.
07.2022 - 02.2023

High School Diploma -

Gaffney High School

Dual Enrollment -

Spartanburg Community College

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Skyla Rogers