Skylah Jones
Aesop
Newark
5
years of professional experience
Retail professional with extensive history in optimizing store performance and enhancing customer satisfaction. Known for collaborative approach and focus on achieving measurable results. Reliable and adaptable, excelling in dynamic retail environments. Skilled in market analysis, merchandising, and team leadership.
Work History
Sales Associate
2 Years 4 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
3 Months- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Uber Receptionist
5 Months- Booked rides for patients to and from the hospital using the Uber app
- Answered phone promptly and in a timely matter.
- Kept reception area clean and neat.
- Resolved customer problems and complaints.
- Responded to inquiries from patients seeking information on the program
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry.
Brand Ambassador
5 Months- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Communication with customers professionally and proactively to provide product information and advice.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Ensured product displays were attractive and engaging, leading to increased customer interest and sales.
- Implemented effective upselling strategies, contributing to higher average transaction values.
- Conducted product demonstrations, enhancing customer engagement and interest.
Retail Consultant
9 Months- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Assisted in visual merchandising efforts, creating visually appealing displays that attracted customer attention and encouraged sales.
- Maintained a clean, organized store environment to enhance customer experience and drive repeat business.
- Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organization.
- Oversaw cash handling procedures, ensuring accurate transactions and proper documentation at the end of each shift.
Education
High School Diploma
Skills
Conflict Resolution
Dressing Room Assistance
Retail Metrics and Goals
Flexible Hours
Cash Register Operation
Verbal Communication
Customer relations
Goal-oriented mindset
Brand awareness
Skills
- Customer Assistance
- Customer Service
- Time Management Skills
Timeline
Retail Consultant
Aesop
11.2025 - CurrentRead More
Brand Ambassador
Canada Goose
09.2024 - 02.2025Read More
Uber Receptionist
RWJBH
04.2024 - 09.2024Read More
Cashier
Coach Outlet
10.2023 - 01.2024Read More
Sales Associate
Gap Inc
04.2021 - 08.2023Read More
Central High School
High School Diploma
Read More