Skylar Courtney
Coventry,RI
Summary
I am dependable with a strong work ethic and the ability to maintain consistency in a fast-paced environment. I demonstrate excellent time management, responsibility, and a proactive mindset toward improving routines, staying organized, and achieving personal and professional goals
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Penske
Cranston, RI
09.2023 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction.
- Scheduling technician swim lanes correlating to customer needed times and rental availability.
- Working with the shop on processes to improve customer experience
- Proactively reaching out to customers for scheduling and service updates
- Maintaining PM currency
Rental Sales Representative
Penske
Cranston, RI
01.2022 - 09.2023
- Assisted customers in selecting rental vehicles tailored to specific needs.
- Managed vehicle inventory, ensuring optimal availability and condition for rentals.
- Processed rental agreements efficiently, enhancing customer satisfaction and retention.
- Provided detailed information on pricing, insurance options, and rental terms to clients.
Education
Some College
Community College of Rhode Island
Warwick, RISkills
- Critical thinking
- Active listening
- Follow-up skills
- Team development
Timeline
Customer Service Representative
Penske
09.2023 - Current
Rental Sales Representative
Penske
01.2022 - 09.2023
Some College
Community College of Rhode Island