Skylar Fritz
Whitewater
Summary
Experienced food runner and customer service member in a busy bowling alley environment. Skilled in assisting customers, answering questions, resolving concerns, handling transactions, double checking food orders, serving food and drinks to the correct locations, cleaning/busing tables throughout the building, and stocking behind the bar. Demonstrating ability to multitask, work efficiently in a fast paced setting, and collaborate with team members to create a positive and enjoyable experience for guests.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sussex Bowl
06.2022 - Current
- Managed front desk operations, ensuring smooth guest check-ins and check-outs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for bowling lanes and party reservations, optimizing use of facilities.
- Maintained accurate records of transactions and guest information using POS systems.
- Trained new staff on front desk procedures and customer service best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Provided basic technical support for front office equipment, minimizing downtime.
Kitchen Staff Member
Sussex Bowl
06.2022 - Current
- Made pizzas for the most part and helped with food prep when there was down time.
- Prepared and organized ingredients for menu items, ensuring freshness and quality standards.
- Maintained cleanliness and sanitation of kitchen equipment and work areas, adhering to health regulations.
- Assisted in food preparation, following recipes accurately to deliver consistent dishes.
- Collaborated with team members to streamline workflows, improving overall kitchen efficiency.
- Implemented time-saving practices during peak hours, optimizing service speed and customer satisfaction.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Food Runner
Sussex Bowl
01.2020 - Current
- Coordinated food delivery to ensure timely service for guests.
- Assisted kitchen staff in maintaining high standards of food presentation.
- Monitored dining area to promptly address guest needs and inquiries.
- Trained new staff on efficient food running techniques and safety protocols.
- Collaborated with servers to optimize workflow during peak hours.
- Developed strong relationships with kitchen team, fostering a cooperative work environment.
- Maintained cleanliness and organization of service areas to meet health standards.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Dog Daycare Attendant
The Hounds and Tap
06.2024 - 08.2025
- Supervised daily activities of dogs to ensure safety and well-being.
- Administered medications and provided basic first aid as needed.
- Maintained clean and organized play areas to enhance dog hygiene.
- Coordinated feeding schedules and monitored dietary needs of dogs.
- Developed engaging play routines to stimulate physical and mental activity.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
Education
Bachelor of Science - Art Education
University of Wisconsin, Whitewater
Whitewater, WI05-2028
High School Diploma -
Hamilton High School
Sussex, WI06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Guest relations
- Call forwarding
- Visitor registration
- Customer assistance and interaction
- Payment processing
- Customer complaint resolution
- Courteous and professional
- Relationship building
Languages
Spanish
Limited Working
Timeline
Dog Daycare Attendant
The Hounds and Tap
06.2024 - 08.2025
Front Desk Receptionist
Sussex Bowl
06.2022 - Current
Kitchen Staff Member
Sussex Bowl
06.2022 - Current
Food Runner
Sussex Bowl
01.2020 - Current
Bachelor of Science - Art Education
University of Wisconsin, Whitewater
High School Diploma -
Hamilton High School