In this role I drive the check in and connection process as the first representee that customers contact. In this pursuit I often am routing calls and working with other departments to ensure that our customers are cared for adequately. I also assist with the marketing and social media teams being the host of “PBTV”
OPENING PREP
WILD HONEY
02.2023 - 03.2023
In this role I set my team up for success by ensuring that they had all supplies and items that were needed for a day of service. I also help to align morning and evening teams in the pursuit of excellent service through the day.
BARISTA
AMERICAN COFFEE HOUSE
11.2020 - 12.2022
In this role, I was a member of a highly efficient team averaging 150-200K in revenue yearly. My responsibility’s included but where not limited to, Opening and closing tasks ensuring a clean and efficient work environment, managing stock levels on our perishable items, providing premiere service, and ensuring that team moral remained high.