Skylar Lucas
Schuylkill Haven,PA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team and customer benefit. Diligent, hardworking and excels at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Shift Lead
Long John Silvers A&W
Pottsville, PA
07.2022 - Current
- Responded to customer inquiries and complaints in a professional manner.
- Assisted in the training of new employees.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Resolved customer complaints and reported issues to senior management.
- Taught staff upselling techniques to meet revenue targets.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Checked orders for quality and completeness.
- Utilized POS systems efficiently for order processing.
- Maintained cleanliness and organization of the work area to uphold company standards.
Cashier
Redner's Warehouse Markets
Schuylkill Haven, PA
09.2021 - 05.2022
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Adhered to social distancing protocols and wore mask or face shield.
Education
High School Diploma -
Schuylkill Haven High School
Schuylkill Haven, PA05-2024
Skills
- Employee Training
- Decision-making capabilities
- Sales proficiency
- Conflict Resolution
- Rules Enforcement
- Workplace Safety
- Team motivation
- POS System Operation
- Cash Handling
- Sales and Upselling
- Safety processes and procedures
- Positive Attitude
- Policy and Procedure Enforcement
- Complaint resolution
- Team Leadership
- Problem-Solving
- Flexible Schedule
Timeline
Shift Lead
Long John Silvers A&W
07.2022 - Current
Cashier
Redner's Warehouse Markets
09.2021 - 05.2022
High School Diploma -
Schuylkill Haven High School
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