Skylar Pemberton
North Attleboro,MA
Summary
Dependable server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Hardworking and enthusiastic kitchen trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Eager lifeguard always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Jake N Joes
07.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hostess
Jake N Joes
06.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Busser
Jake N Joes
06.2022 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Kitchen Hand
Jake N Joes
06.2022 - Current
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.
Lifeguard
Town Of Attleboro
06.2021 - 08.2023
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Lifeguard
High Sierra Pools
06.2020 - 08.2020
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
No Degree - Criminal Justice
Merrimack College
North Andover, MANo Degree - Criminal Justice
University of Massachusetts - Lowell
Lowell, MA05.2025
High School Diploma -
Bishop Feehan High School
Attleboro, MA06.2021
Skills
- Food Delivery
- Beverage Preparation
- Table Setting
- Supply Restocking
- Safe Food Handling
- Guest Engagement
- Customer Service
- Event Planning
- Complaint Handling
- Telephone reception
Certification
- First Aid/CPR Certified
Timeline
Server
Jake N Joes
07.2023 - Current
Hostess
Jake N Joes
06.2022 - Current
Busser
Jake N Joes
06.2022 - Current
Kitchen Hand
Jake N Joes
06.2022 - Current
Lifeguard
Town Of Attleboro
06.2021 - 08.2023
Lifeguard
High Sierra Pools
06.2020 - 08.2020
No Degree - Criminal Justice
Merrimack College
No Degree - Criminal Justice
University of Massachusetts - Lowell
High School Diploma -
Bishop Feehan High School
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