Skylar Quintero
Valrico,FL
Summary
Customer service professional with experience in HVAC equipment sales, order processing, conflict resolution, logistics, and warehouse operations. Skilled at identifying customer needs, explaining product options, resolving concerns, and coordinating with internal teams to complete orders accurately. Organized, adaptable, and committed to delivering reliable service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Lead CSR
Daikin Technology
Wesley Chapel, FL
05.2025 - Current
- Assist customers with selecting and purchasing HVAC equipment, parts, and related products based on their needs.
- Prepare orders, provide accurate product and pricing information, and coordinate order fulfillment.
- Respond to customer questions by phone and email while delivering professional, timely service.
- Research product availability and recommend appropriate alternatives when requested items are unavailable.
- Resolve order, billing, delivery, and product concerns while maintaining positive customer relationships.
- Collaborate with sales, warehouse, and distribution teams to ensure accurate and timely order processing.
- Maintain detailed customer and order records using company computer systems.
Lead CSR
Maximus Federal
Tampa, FL
10.2023 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lead Shipping Clerk
C&S Wholesale
Plant City, FL
10.2022 - 09.2023
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Increased overall departmental efficiency with expert knowledge of various shipping software systems and data entry tools.
Logistics Supervisor
J&B Solar
United States
03.2018 - 01.2021
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Evaluated vendor performance regularly, taking corrective action when necessary to ensure optimal service levels were maintained consistently.
- Managed cross-functional teams to complete complex projects within budget and deadline constraints.
- Designed comprehensive contingency plans to address potential bottlenecks or delays in the logistics process effectively.
- Implemented effective training programs for new hires, leading to higher retention rates and improved team performance.
Education
License - Full Specialist
La'Salle Tech
Plant City06-2024
Certificate - Forklift
Decca Energy
Barnwell08-2017
Certificate of Technical Studies - Culinary Arts
Florida Vocational Program
Ocala07-2017
Skills
- Customer service
- Multitasking and organization
- Critical thinking
- Problem-solving
Timeline
Lead CSR
Daikin Technology
05.2025 - Current
Lead CSR
Maximus Federal
10.2023 - 05.2025
Lead Shipping Clerk
C&S Wholesale
10.2022 - 09.2023
Logistics Supervisor
J&B Solar
03.2018 - 01.2021
Certificate - Forklift
Decca Energy
Certificate of Technical Studies - Culinary Arts
Florida Vocational Program
License - Full Specialist
La'Salle Tech