SKYLAR VELA
MAGNOLIA,TX
Summary
Dedicated 911 Dispatcher with a proven track record in active listening, critical thinking, and effective decision-making. Trained new dispatchers, enhancing division efficiency. Skilled in managing high-pressure situations and ensuring timely emergency service dispatch.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Dispatcher
MONTGOMERY COUNTY SHERIFFS OFFICE
Conroe, TX
06.2021 - Current
- Received and prioritized emergency calls, ensuring timely dispatch of appropriate emergency services.
- Operated multi-line phone systems and advanced computer-aided dispatch software for efficient call management.
- Monitored radio communications to coordinate response efforts among law enforcement and emergency personnel.
- Provided accurate information to callers, assessing situations and determining urgency of responses.
- Trained new dispatchers on operational procedures, enhancing team efficiency and service delivery quality.
- Monitored Police radios to provide assistance to responding personnel.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Education
High School Diploma -
RICHARDS HIGH SCHOOL
RICHARDS, TX06-2018
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Multitasking and prioritization
Certification
- CTO - Communications Training Officer
- Advanced Telecommunicator License - since 06/2025
Timeline
911 Dispatcher
MONTGOMERY COUNTY SHERIFFS OFFICE
06.2021 - Current
High School Diploma -
RICHARDS HIGH SCHOOL