Skyler Wiley
Wyandotte,MI
Summary
Dynamic professional with a proven track record at LA Fitness, excelling in staff management and development. Recognized for resolving customer complaints effectively, fostering loyalty, and driving sales growth through innovative marketing initiatives. Skilled in operations management and committed to enhancing team performance and efficiency.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
LA Fitness
06.2024 - Current
- Assisted in staff training and development programs to promote best practices.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Mentored and motivated team members to achieve challenging business goals.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Server
Logan's Roadhouse
02.2021 - 03.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and requests..
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new servers on menu items, service protocols, and POS system usage.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Administrative Assistant
Imaginow Consulting Group
04.2023 - 06.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Cass Technical High School
DetroitSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Sales techniques
Timeline
Assistant General Manager
LA Fitness
06.2024 - Current
Administrative Assistant
Imaginow Consulting Group
04.2023 - 06.2024
Server
Logan's Roadhouse
02.2021 - 03.2025
High School Diploma -
Cass Technical High School
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